"An absolutely fabulous hotel in a fantastic location. All the staff were particularly attentive and went out of their way to help. The food was excellent for breakfast and dinner."

"Ideal location near the Library. Good restaurant for breakfast and dinner. Friendly, helpful staff. I enjoyed my three night stay and would definitely recommend."

"It would be ok if the e rooms were less money but for the price we paid, it was not worth it. I stay in Manhattan very often and try different hotels. This one lacked in comfort. The beds are too hard and too low to the ground, even with the pillow top that they added. The Curtains cheapened the room. The staff was incredible and the customer was Great But for the price, I would not go back."

"We are Globalist tier (top Hyatt level) looking forward to staying here as we stayed at 3 other Hyatt hotels in NYC, and had booked 4 nights here for my wife’s birthday and used a suite upgrade. This is a category 8, but ended up feeling like a category 2. It was so bad we left after just 1 night SERVICE: Front Desk. Worst ever experienced. When we checked in our room wasn’t ready, so we left our bags and I asked for them to be taken to the room when it was ready and for the sofa bed to be made. When we returned 8 HOURS LATER we found our luggage still in the lobby and the sofa bed wasn’t made. I’ve made this same request dozens of times at other Hyatt properties with no problem and a lot of ease. Not once did I have an issue before. Terrible GMI emailed GM one week in advance of our stay to ask for something special in the room upon checkin for my wife’s birthday. The GM NEVER responded to my email. The front desk upon checkin said that nothing was setup for my wife’s bday. After checking in I asked for the GM to call me during our stay, she never called, emailed, nothing. Was later told she didn’t even come in despite it being a workday. She never followed up after we left either. Waiter At Breakfast the Eastern European waitress was extremely rude. Didn’t offer suggestions, didn’t wait for me to order and then rushed away saying “I’m busy, call me when you’re ready.” She never returned so I shouted “I’m ready” and “she screamed back “Don’t talk to me like that.” That’s when I asked for the restaurant manager and told her what happened and that we didn’t want the Eastern European waitress as our waitress and she was extremely rude. The restaurant manager was very apologetic and said she’d speak to her. AMBIANCE: The restaurant was in a very dark dingy basement. At Breakfast, the host was seating people in an even darker part of the restaurant with no light. Everyone including us requested a part where there was some light and we had to wait for it cause there were only 4 tables ROOMS: The rooms were decorated in 1980s style black furniture and plastic see through sinks, black countertops, dark lighting. It was depressing and dated Random guests from other rooms called our room while they were trying to get to the front desk cause the phone operators were missing LOCATION: Great. Near everything. Perfect spot"

"my experience was awesome. Sometimes when you watch old movies, you get a feeling of what really good service used to look like, and you wish for those times. I’m happy to say those times are still alive and well at the Andaz."