"The location is perfect. The staff is friendly. The breakfast is delicious. Overall, a great place to have your NYC vacation based out of."

"I don't know who this hotel is for. Here on business the space is not adequate to work in and has no place in the hotel I would want to have a drink with colleagues. As tourists the location is fine but a couple will struggle to share the space, despite the large room size, because of how it's laid out. The beds are also VERY low and the pillows very uncomfortable. Property is not being cared for with regular maintenance. There is wear and tear everywhere you look from the lobby (which smelled of sewage our entire stay), the elevators, hallways (stained carpets and every corner chipped paint and marked up from carts or luggage, and in the rooms with scuff marks on every wall that a Mr Clean Magic Eraser would take care of if anyone bothered. In addition it's a large room that has almost no usable hanging space. They prioritized a design feature over having somewhere to hang your things. The large windows are nice but the sheer curtains did not roll up because they were broken and the automatic shades were so loud it was like fingernails on a chalkboard. If you're looking for a Hyatt in the city it's worth spending the extra money or the same number of points for the Park Hyatt. If not, you're better off saving and just use the Hyatt Place or House. At least you'll get what you paid for."

"My wife and I enjoyed our stay at this hotel. We were visiting NYC for our anniversary and staying at this hotel made it extra special. Great location, staff and rooms."

"Excellent location for an upscale smaller hotel with larger than average sized rooms for NYC. The friendly staff is excellent and the basement level restaurant was definitely a treat."

"Our stay was very enjoyable and the hotel exceeded our expectations! All of the staff were welcoming, pleasant, kind, and helpful. Both the room and bathroom were spacious and comfortable. It was a nice touch having bathrobes, slippers, and thoughtful toiletries available. I had forgotten my makeup remover wipes and was surprised to find these supplied in the bathroom. It was outstanding to have complimentary drinks and snacks and even have them replenished on our second day. The water fill stations located throughout the hotel were also such a nice addition. We also enjoyed our complimentary coffee in the morning and wine in the evening. My husband and I will definitely stay here again!"