"I just ADORED the vibe of this friendly hotel. From the living walls and plants everywhere to the cozy little nooks and crannies for folks to hang out in, everyone at this hotel was so friendly and nice! They allowed us an early check in and watched our bags after check out until it was time for us to leave for the airport. Fun options for food, drinks, snacks and coffee. Felt safe and secure. Room was snug but had everything we needed. Crisp and clean, would definitely return for another stay. Great location too. :)"

"This is our second stay here and we love it. The whole vibe is cool, buzzy and modern but very welcoming. Great lobby spaces and the bar area is fab. Rooms are small but comfortable -nice beds and bedding, very clean. Breakfast is first-rate. . A special shout-out to Ken at the front desk. He checked us in last time and even remembered us this time! A super-professional and altogether welcoming guy who does your hotel proud! It’s people like him and the other staff that will make us repeat customers."

"Brilliant from the moment we checked in until we left. 6 perfect nights. Rooms are small as expected but space is so well utilized and we had a great time."

"I was welcomed by Ken and an amazing staff that really made my stay special. He was very accommodating and helpful. I will definitely stay there again as it was an excellent experience."

"I booked the Arlo Midtown specifically for a balcony room, and what I got looked nothing like the listing photos. The "balcony" was a cramped patio walled in by tall frosted glass panels, so there was no view at all. Furnishings amounted to a single folding chair and a small table. The planters were overgrown and neglected, and the AC unit was mounted right outside, running constantly. It took persistent complaining to get moved to a different room the following night. Beyond the balcony bait-and-switch, the rooms are small (tight even by NYC standards), and the lobby tries hard to have energy without actually pulling off a cool vibe. It just ends up being loud. Staff eventually made things right with the room change, but I shouldn't have had to push that hard. They said they were doing me a favor offering me a room that was more similar to the photos on the website... that isn't a favor, that is just providing a guest with a room that matches the description of they booked. If you're booking here, skip the balcony room entirely and manage your expectations on the rest."