"First of all, the good things: the renovated building, which takes up half of an old ferry port, is beautiful. The look is early twentieth century nautical, with porthole mirrors on the doors, lacquered dark wood in the corridors and bathrooms, and beautiful art deco designs in the club. What’s more, the gentlemen who dealt with luggage, some of the front of house staff, the housekeeping staff we chatted to, and the waiting staff at breakfast were really lovely—welcoming and kind and fun! But sadly the stay was badly let down by some of the other staff. The property has a strict policy that you can’t take any photos anywhere in any of the public areas, whether or not there are other guests around. However, there are no signs to tell you about this, nor are you informed about it at check-in. Despite it being an unusual policy, it seems you are supposed to simply sense it on the basis of nothing whatsoever. We came back to the hotel around 10pm on our first night and the lobby was empty of guests, so we went to take a couple of photos of the room as a nice record to look back on, unaware that this wasn’t allowed. Before we could so much as raise our camera phones, one of the receptionists started shouting at us in a hectoring manner as if they were speaking to a naughty schoolchild or misbehaving dog. It became clear they didn’t think we could possibly be staying there, shouting incredulously and patronisingly ‘are you even staying with us?’. We were, of course, but either way, it was a completely unacceptable way to speak to anyone, guest or visitor. However, they only mentioned that photography is forbidden in the lobby, so when we got to breakfast in the morning, and the restaurant area was deserted, we took a couple of photos as well. The maitre d’ approached and said, ‘I’d like to remind you of the photography policy’. I explained that no one had told us of any such policy, and they said very rudely ‘well, I’m telling you now’. I completely understand why they might wish to have such a policy, since they seem very attached to their celebrity guests, for whom the property seems largely designed, and perhaps it’s even reasonable not to advertise you have it or inform people in advance of infractions what the policy is; what isn’t reasonable is to have the policy, fail to advertise it, and then rudely tell off guests who’ve paid a lot to stay there for a special occasion for violating the unspoken policy, making them feel unwelcome and belittled. It’s a real shame, as this could be a lovely, cosy place to stay with a unique vantage point over the water to Brooklyn and Governors’ Island. I’d suggest the management ask the housekeeping staff and waiting staff to train some of the reception staff and the maitre d’ how to be kind and welcoming and light-hearted with people who come to stay with them. I’ve stayed in many hotels, some at the Casa Cipriani price point, some above, some below, and I’ve never once been spoken to as I was during this stay."

"I had an amazing stay at Casa Cipriani. My favorite hotel in NYC. There is nothing quite like these views, they are mesmerizing. The club and the staff are amazing and so is the gym. I will be dreaming about it until i return!"

"I always have a wonderful time here with friends. Thank you Kyle, and the hosts at the membership lounge. I've had to borrow their blazers from time and the staff are always so kind. This is a top 3 membership club in New York city, and my clients also frequent this New York staple."

"We had the pleasure of staying at Casa Cipriani for a very quick trip into NYC. This has to be one of the most exclusive hotels in North America! From the minute you pull up to the private motor lobby of the hotel you know you are in for a different NYC experience. The elegant lobby is discreet and quiet and staffed with a wonderfully attentive front office and concierge team. The name recognition is really quite impressive. When the elevators open onto your guest room floor you feel like you are on board a luxury ocean liner from a bygone era. And this continues when you open the door to your stunning room. We were lucky enough to be facing the harbor and you truly felt like you were on a ship. What was really cool was that this is still a working ferry terminal and boats were coming in and out just a few feet below us... yet we could not hear a peep. Our room was incredibly spacious. In fact the closet was so big it could have been a bedroom! Easily one of the largest guestrooms we have stayed at in New York. We had a great nights sleep and there were thoughtful amenities bedside to help us sleep well. The absolute highlight of the property was the top floor "club." This area is only available to guests and members of Casa Cipriani... and to say it felt exclusive was an understatement. We enjoyed some delicious cocktails in the lounge area before heading to dinner. Our meal was in one word, exceptional. We kept on saying we felt like we were in Italy, and then would look out the window and there is no mistaking you are in NYC with the Brooklyn Bridge as a backdrop! It was the perfect evening with amazing and kind service. It was fine dining without being stuffy. Make sure to get all the classic Cipriani dishes.. they don't disappoint! There was also a Jazz Club we could have enjoyed but we were so delightfully stuffed we had to head to bed. One final note, the Wellness area was probably the best I have seen at any hotel. They truly have every kind of equipment you could ever imagine for a fantastic workout. I really needed it the morning after our decadent evening, but the comfortable bed had different plans for me! Thank you Casa Cipriani for a wonderful and memorable stay. We will be back for sure!"