"We recently stayed at the Mandarin Oriental New York using free nights, and I just wanted to say how wonderful our experience was. The entire team made our stay feel truly special and comfortable. We were celebrating a milestone birthday, and I had only asked for a simple card from the hotel to acknowledge the occasion. We were therefore genuinely surprised and touched by the very generous gesture of a bottle of champagne, a cake, and a beautifully written birthday card for my friend. I was also pleasantly surprised by the thoughtful touches throughout our stay, such as the daily supply of bottled water in the room. In addition, the staff in the lounge, as well as the reception team and waiters, were all incredibly kind and friendly. They made every breakfast, dinner, and even a simple cocktail an absolute pleasure. We would like to say a heartfelt thank you for making this trip so memorable."

"This review is to thank the wonderful staff at the Mandarin Oriental who made my weekend so wonderful! From Phillip at the front who helped me with my bags and wished me a Happy Birthday once he heard why I was in NYC, to Dream who checked me in and to everyone else after, everyone was lovely. My room had a great view of Central Park, and was cleaned every day so well. (Thank you for the bookmark!) The food was delicious from the noodle soup that warmed me after my Jonathan Groff evening show, to the best Caesar salad of my life!!! Afternoon tea on Sunday was so peaceful and I watched the world go by with my complementary NYTimes. Finally, the gym and spa was fantastic, and I wish I could bring home the amethyst steam room to my house. Massage made up for an unexpected travel extension thanks to my flight getting cancelled due to weather. Overall, perfect weekend in NYC. I have stayed other places before, but Mandarin will now be my home away from home going forward."

"Our afternoon tea at the MO Lounge in the Mandarin Oriental was nothing short of wonderful. From the moment we were seated, we were captivated by the stunning, expansive view of the city over Columbus Circle and Central Park. It is arguably one of the most breathtaking backdrops for tea in all of Manhattan. As someone who frequently seeks out dietary-friendly options, I was blown away by the gluten-free tea selection. The sandwiches and pastries were, without exaggeration, some of the best I have had anywhere in the world. Often, GF substitutions can feel like an afterthought, but here they were clearly crafted with the same precision and creativity as the standard menu. Every bite was flavorful, fresh, and perfectly textured. The service was impeccable. The staff was incredibly attentive and professional, maintaining the formal atmosphere you expect from such a prestigious venue. However, what truly made the experience stand out was their relaxing nature. The service never felt "stuffy" or overly rigid; instead, the warmth of the team allowed us to truly unwind and enjoy the ritual of tea. I am already looking forward to my next visit. If you want a high-end tea experience that combines a world-class view with genuinely inclusive, gourmet food, this is the place to go."