"I was incredibly impressed with our stay at The Chatwall. We were warmly welcomed and the staff upgraded our room to a spacious king suite. The room was very clean with many lovely amenities. I felt safe in the location in the city noise was minimal. I especially appreciated how close it was to the theaters at night but also felt centrally located, with easy access to Rockefeller, shopping and other city highlights."

"The hotel is directly in the heart of the theatre district and is surrounded by theatres and restaurants. And yet, from the moment you walk in, the hotel is peaceful and secluded. We loved the location for spending the busy days and evenings seeing shows. And adored the hotel to come back to after all of the activity. The room was lovely and the best part was the so comfortable bed."

"Amazing hotel with very nice staff, perfect location, and very upscale accommodations. Right off of. Broadway and only a few blocks away from everything."

"Really liked the room. Used Hyatt suite upgrade to a garden suite so can’t comment on normal room size but the suite was fantastic. Bed comfortable. The one non-luxurious touch was the bath towels - they may have been soft and comfortable at one point but certainly by now need replacement. Spa and fitness at the hotel are closed. That is not disclosed anywhere on the website so if it is important to you (it was very important to me, would not have booked this hotel had I know that) be sure to call."

"My stay at your property was materially deficient and fell well below the standard one would reasonably expect, particularly at this price. I have stayed at numerous luxury hotels globally, including this property under Marriott International management, where the experience was notably superior. What I encountered during this stay was, frankly, unacceptable. To begin, at check in, I was explicitly told I would be notified via text when my room was ready. No such communication was ever sent. After waiting several hours, I returned to the front desk only to be informed that the room had, in fact, been ready. This shows a clear lack of operational competence and basic guest service follow through. The first night was uneventful. However, on the second night, a guest checked into the adjoining room, and due to the connecting door and poor sound insulation, I was able to hear virtually everything. In a hotel charging approximately $500 per night, this level of noise intrusion is entirely unacceptable. I approached the front desk to request a room change. The inexperienced, rude, staff member on duty, Pierre, did not apologize or attempt to resolve the issue professionally. Instead, his immediate response was to inform me that any alternative would constitute a downgrade and he spoke in a manner suggesting inconvenience on his part rather than concern for my stay. Given that I had business obligations the following morning, I had no practical choice but to accept. The “replacement” room was, without exaggeration, in deplorable condition. It resembled a neglected, low tier motel room. A noticeable accumulation of dust, a stale odor consistent with prolonged vacancy, significant street noise due to its low floor placement, and proximity to loud building mechanical equipment. The room was also inadequately cleaned, as evidenced by hair on the bed. Reassigning a paying guest to such a room was disgusting. When I returned to the front desk to raise these concerns, Pierre again failed to apologize and simply stated that no other accommodations were available. At that point, it was clear that no meaningful resolution would be provided, and I elected to tolerate the conditions for the night and depart the following day. The next morning, I requested to speak with a manager. Sebastian was more professional and responsive, and I acknowledge that he upgraded me to a suite and offered free breakfast. While this gesture was noted, it did not come close to addressing the severity of the prior failures. A complimentary night would have been the appropriate and proportionate response. Nonetheless, I accepted the accommodation in good faith and continued with my business obligations. At checkout, however, the situation escalated further. Despite being told that breakfast would be complimentary, I discovered it had been charged. Only after raising the issue was it removed. Anticipating exactly this type of conduct, I requested and received a final, signed folio reflecting a zero balance for that charge. Despite this, your property subsequently processed a fraudulent charge to my credit card for the same breakfast that was COMPED. This constitutes UNAUTHORIZED AND FRAUDULENT BILLING. I will be disputing this charge immediately with my card issuer. Additionally, I will be escalating this matter to Hyatt Hotels Corporation corporate. Given my professional network, I will also be advising colleagues to avoid this property entirely. SHAME ON YOU for attempting to extract additional charges after checkout through deceptive means. I ONLY PAY FOR WHAT I REVIEW AND SIGN AT CHECKOUT."