"Felt like I was scammed. Nothing like the pictures. I had a king suite with a Terrace on the 7th floor (706-One of their nicest rooms). And it was absolutely disgusting and outdated. The carpet was stained everywhere. It also felt damp. Definitely seems like there is some sort of leak. Hallways stained and smelled a bit musty too. In the room, there were also stains on the ceiling, stains and scratches on the walls and Furniture was peeling. Our bathroom vanity had several large cracks and shattered areas. Sheets were literally the worst ones I have ever had even compared to budget hotels. They literally felt like sandpaper. They were so scratchy that my 14-year-old daughter and I both slept in our pants and socks. The photographs of the common areas are also very misleading. They make it seem like this hotel has a vibe that there are places to lounge, etc. But is actually a very small lobby with a few chairs in a hallway and in front of the elevators. If you were trying to find a swanky boutique hotel to elevate your stay in New York City, this is not it! If you were here on business, you would be very disappointed to discover there is no good area to sit and have a drink. There is a bar at the restaurant, but again the bar is in the waiting area of the hostess stand so it doesn’t really feel like a bar. WiFi was not working during our stay and neither was the in-room laptop for ordering, etc. button for blinds did not work, remote in bathroom did not work. Toilet bidet outdated and looked old. Elevator buttons were glitchy ( we were told that you just have to press it several times and it will eventually work. My reservation was for three nights. Unfortunately, we did not get to our room till 11 o’clock at night. If I had any energy at that time, we would’ve left immediately, but instead, we left the next day. I was shown another room the next day and given the option to switch. This second room was much smaller, but was in significantly better shape. Sheets felt nice and it didn’t have that overall icky feeling. But there was still large carpet staining near the window and a damp feel so we decided to switch hotels. The valet/bellhop and the front desk attendant Layla were highlights. They were very professional and accommodating, especially considering our circumstances. I was not offered a discount or a refund, but was grateful that they had a second room cleaned quickly for me to see and allowed me to cancel the next two days of our reservation without any protest. Unfortunately, we ended up wasting about six hours of one of our precious days in New York City dealing with this issue, moving hotels, etc. also frustrating, is that I ended up overpaying at the next hotel because of limited availability in short notice. For reference, I travel a lot all over the world and come to New York often, so I think I came in with appropriate expectations."

"Beautiful, 5-star hotel. Would absolutely stay here again when I visit NYC. Such spacious rooms, clean and amazing food in the restaurant."

"The hotel is rich in history and features a beautiful Art Deco interior. While the rooms are on the smaller side, they are well appointed, well maintained, and thoughtfully designed. The staff are young, warm, and eager to help. Tucked away on a quiet block just off Times Square, the hotel offers the best of both worlds—a peaceful retreat with the excitement of the city just steps away."

"This is an interesting one and I will start with saying that after investigating further that this hotel is in transition of sale to The Wolseley and will no longer be in the Hyatt portfolio. In fact, this hotel should be shut whilst they are in refurbishment for the opening in 2027. The renovation work that takes place during the day is unacceptable and there is no apology or advance notice that this is happening. I read a review from April of this year and thought - OK, work will be completed, but it is not. There is no gym as that floor is in complete renovation. The front door was broken and in repair (sometimes you got lucky and there was someone there to help you push the door). We arrived during World Cup and had to walk 5 blocks to the hotel and deal with broken door and no help! Now onto the room - I had reserved a street view room. Seemingly looking out at a brick wall in an alley is considered street view! Reception staff have zero motivation and I am now wondering whether they are disgruntled Hyatt staff or transition staff. I challenged the noise and was told that it would be over by 4pm but would continue during the week. Now, onto the room - housekeeping is still Hyatt standard. Bathrooms are exceptional (if you like mirrors and heated toilet seat). Carpet quality is skeptical but I expect new owners will change that. Yes, everything is dated in the room but I can overlook that except for the renovation work taking place and the non-motivational front desk. If I had known of renovation work, I would have stayed somewhere else."

"We have stayed here numerous times and always have enjoyed our stay, nicely appointed rooms and comfortable beds. It’s a great boutique hotel just off Times Square. We had an issue and we stopped by the front desk and spoke with the front office manager, Kwasi, and he went well above and beyond anything we would have expected to make things right and ensure we have a great stay. We will definitely continue staying here when in NYC!"