"The hotel claims to be a five star hotel, but it is far from it. The room was dusty, tv didn’t work on the first night, the rooms have seen better days as well, suffering from Scratches on the walls, floors and counters. Even the towels seem to be the same used at your average Courtyard. Finally, room service from the night before was left in the room even after they cleaned the room the next day. The attention to detail and service was sorely lacking."

"Wow, what a hotel. Nothing short of exceptional. Flawless stay. The location was perfect for us and close all things and places we needed to be. From the moment you arrive, you're immersed in a warm and modern aesthetic environment. Modern luxury done right. The room was well appointed and impeccably maintained, offering a quiet retreat from the bustling bar scene downstairs with an incredible view overlooking the park. What truly make this hotel exceptional is its staff. From the moment I checked I knew I was going to like this place. The staff are very professional but with a genuine caring warmth. Something rare, especially for a large luxury hotel in NYC. They're all exceptional; from the general manger to the front desk to the room attendants, all made this stay truly wonderful. I look forward to my next stay."

"Went for a a winter vacation in New York City to see the Rockefeller and broadways shows. This hotel is very comfortable and has great vibes. Id say the best thing that happened to us was a complimentary upgrade to one of the most expensive flatiron suites facing the beautiful empire state building. The room that we got is truly gorgeous. Thank you to the fron desk Mr. Eli for the generous upgrade. For the record i am only a platinum. Would stay here again 10/10!"

"We had three rooms to include a suite and the experience was only average . Pros: rooms were modern and clean, beds great, bar and bartender were superb .location great. Cons : no coffee maker, restaurant is average and our server seemed annoyed both days we dined. Hotel provided no upgrade despite a lot of online availability and Platinum Marriott status . One room was not ready until close to 5pm and no outreach from the front desk for an explanation. Don’t expect much of a holiday experience/decor if coming for the holidays."

"This is wha the hotel considers a “Deluxe Empire / Madison view” room. 🤷‍♂️ The hotel is showing its age. Stained rugs, all surfaces badly worn and not maintained. Heater sounded like a helicopter all night. Front desk staff very good."