"Hotel definitely has a boutique feel. Rooms are minimalistic, look lovely. Some staff are great and friendly some are not. Not much storage in rooms but that didn’t matter for us as only staying a few nights. Room did have a view of Times Square which was great but did mean the room was quite light and there quite noisy. My main issue was that some staff were not particularly friendly and this let the hotel down. When we arrived with heavy bags no one offered to help or even smiled as we walked in. On reception nothing was explained his main concern was getting my credit card. He gave us the room key and we had to ask where to go. Went back to reception later to ask about dining options etc and the person was much more helpful. Similar experience in the bar on floor 9 first night staff not particularly friendly but other nights in the lobby bar they were great."

"Titanium member who returned for one night in April 2026 after my last stay in 2024. Service lacked again as it did then. No upgrade offered (higher floor in narrow room) so I asked to pay for one and got a nice balcony suite for the extra $200 plus tax which was well worth it. Service is cold. At check in I was told I had a "$40 credit" that could be used on anything at the hotel but the minibar. I specifically asked if it could be used toward breakfast and was told yes (I assume the agent who checked me in knew I was only there one night since he confirmed that). I had breakfast day or check out and sure enough no credit applied and when I asked I was told I was "confused" and that it never applies to date of departure. I wasn't sure told that and specifically asked if it could be used toward breakfast and told yes. A manager named Dylan told me he would credit it due to the "guests" confusion. Very rude. I was on the 37th floor and as others said, it is noisy until the late hours of the evening. I am a heavy sleeper so I didnt mind. Shower was very nice and AC worked very well - bed very comfortable. If they stopped managing the hotel with management that belongs at a Motel 6 I would gladly return again. Until then this is a no for me and I don't recommend as there are many other nice places even less expensive than this in NYC and Times Square that don't try to cheat their customers and call them "confused" later. Do better Marriott!"

"Visited for 2 nights to attend to a venue on the west side. Hotel is located off Times Square with all its attendant benefits and woes (loud, busy safety); I did not mind it. Arrival was met promptly and professionally by the front door staff who directed me to the lobby (located on the 10th floor). You are made to become aware of a distinct aroma in this property that I suspect will engender different opinions - I did not care for it. Check-in was efficient and friendly; assigned room was on a high floor (thankfully as one can still hear the noise from the street at night). It was very small (not unexpectedly) but functional and arguably a trifle expensive - given the rather standard amenities. Room was largely functional viz., lights, climate control, wifi etc. The bed was very comfortable and shower provided more than adequate water pressure. Partook breakfast in restaurant (located on 9th floor that required 2 elevator rides) - which was very good in a nicely furbished/decorated restaurant but crazy expensive ($55 for eggs, meat + latte). I also did not care for the $40 "destination fee" that I was only able to take advantage of for 1 of the 2 days I stayed. Overall, I think this is a nice property if you are keen to be close to Times Square. It makes an effort to exude a sense of luxury - but that is not commensurate with the room rates."

"Check-in was smooth and my husband’s Ambassador status was acknowledged; unfortunately, that’s where the positive experience ended. Despite availability of rooms facing Times Square, no room upgrade—or even a room with a view—was offered. For a property at this price point and brand level, that was disappointing. The room itself was impractical. Electrical outlets are extremely limited: in a double room, only one side of the bed had a single outlet, forcing a choice between charging a phone or plugging in a CPAP machine. This is a significant oversight. Storage is also lacking. The closet is very small, and once winter coats are hung, there’s virtually no space left for anything else. The bathroom is equally undersized and felt incomplete, with the shower door missing. The nightstands don’t have drawers, further limiting functionality. While the hotel has a modern aesthetic, it ultimately feels style-forward with cost-cutting details that detract from comfort. Overall, it looks upscale at first glance, but the experience doesn’t align with the Marriott EDITION brand standards we expected."