"Very disappointing experience. The cleanliness of the hotel was far below what I expected. The room did not feel properly cleaned, and several areas looked like they had been neglected for quite some time. The service was just as frustrating. Staff were unhelpful and slow to respond when issues were brought to their attention, and there was very little sense that they actually cared about making the stay better. For the price, I expected a much higher standard. Unfortunately, both the cleanliness and customer service made this an unpleasant stay. I would not recommend this hotel and will not be returning."

"Stayed here on my honeymoon; Worst experience ever. Avoid this place. It's a 1-star hotel at 5-star rates. Take your money to any Hilton Garden Inn instead, you'll get the same service for less."

"Excellent location, iconic decorations, super friendly staff, including the porters, front desk, restaurant staff, great food, recognizes elite Hilton Honors status . Feels warmly welcomed. Concierge service goes above and beyond to make sure our needs are met. The rooms are super nice and clean. Attention to deals in the remodeling. This place definitely lives up to its reputation."

"My wife and I enjoyed our first stay at the Waldorf Astoria in early August to celebrate our thirteenth wedding anniversary. What superlatives can I add to the litany of praise that has already been heaped upon this venerable and extravagant institution? While I worry that my words will not do the Waldorf justice, I will give it my best shot nonetheless. First, as many people are already aware, the hotel has undergone an extensive renovation which took many years to complete. Most importantly, the original 1400 room hotel has now been converted to only 375 guest rooms and suites of myriad kinds and sizes. The result is that, no matter what level of room you are staying in, you will be enjoying some of the most spacious and luxurious quarters available in New York City. Our room, a junior suite, felt like an apartment you could live in for months on end. (And if we could afford it, you can rest assured that this is exactly what we would do.) Peacock Alley, famous for its grand clock and Cole Porter Steinway piano, remains the centerpiece of the hotel. Admittedly, we enjoyed the experience of drinking and dining here so much that we could not tear ourselves away to utilize the other restaurants, so this review will be lacking in that respect. The biggest reason for this failing was the incredible service we received from the staff here. Everyone we encountered at Peacock Alley was unbelievably friendly, helpful and attentive to our needs. Requiring a special mention was Kellye, who was present at each of our three experiences at the restaurant and bar. (One breakfast, one lunch and drinks when we first arrived.) Kellye was not only sweet, engaging, hospitable and multi-faceted in her interests and conversation, but was also one of the technically finest and most proficient bartenders I have ever seen. And this brings me to my larger point. As beautiful as the hotel is, as lovely as the restaurants and public spaces are, as incredible as the flowers which adorn the front desk are: the thing that set our experience aside was the treatment we received from the staff, who go out of their way to make you feel special, whether you are a politician, a famous athlete or an unknown couple passing through the city for a few days of vacation. I cannot make this point without mentioning Peter from security, who literally went out of his way on numerous occasions to talk to us, make us feel welcome and give us little tidbits of history and insight from both the hotel and the city generally. What a tremendously cool guy. I have stayed in some wonderful hotels in my life, and I can honestly say this: none of them were better than the Waldorf Astoria."

"I would like to emphasize that almost every moment of our stay at the Waldorf Astoria New York was truly flawless. The concierge team expertly assisted us with our Birdland reservation and even went out of their way to help me recover a lost credit card. Since my English is not very fluent, my daughter interpreted for me, and the staff listened to her patiently and attentively. The front desk is extremely professional. Even though I had made three separate bookings (1 night, 1 night, and 5 nights), they handled our consecutive stay smoothly without any hassle. Normally, complications arise in situations like this, but there were no issues at all. Around 3:00 AM one night, while waiting in the lobby for an Uber Eats delivery, a front desk agent politely approached and asked if I needed any help. Upon hearing my situation, they mentioned that drivers often leave orders on the ground floor and offered to check for me directly. Indeed, the driver had left it on the ground floor, and the doorman brought it right up to me. Throughout our entire stay, every single doorman we met at the three entrances was genuinely kind. While waiting for an Uber to the airport on our last day, the doorman helping with our luggage arranged a Cadillac for us at a reasonable rate, allowing us to travel to the airport in great comfort. Breakfast at Lex Yard and room service were fantastic. Every dish exceeded our expectations—for example, avocado toast is a very common menu item, but theirs featured perfectly crispy toast, fresh avocado, and a beautifully cooked poached egg! We ordered room service twice, and the staff were warm and friendly, even recommending sights in New York to my daughter. The housekeeping was also impeccable. The small body oils and skincare creams provided during turn-down service were a delightful touch and very useful, not to mention the delicious chocolates. Thanks to the warmth and hospitality shown by everyone, I definitely plan to stay again on my next trip to New York, and I extend my deepest gratitude to each and every staff member. Without hesitation, I will also choose Waldorf Astoria for my upcoming trip to LA next month."