"This was a very disappointing stay at supposedly an upscale hotel. Nothing in the room worked! The room safe was broken - they replaced it 3 times - still couldn't get one to work! This meant we had to bring our wallets & phones to the beach, the pool, & everywhere we went as we could not safely leave them in the room esp since workers kept entering the room to try to fix the numerous issues. The handle & lock on the sliding door was broken. The bedroom light switch was broken & would not turn off. The door to the room would not lock. We did notify the Guest Relations Mgr who comp'd us for dinner but our stay was ruined!"

"Just ok. If it was less money I wouldn’t be as harsh with review- but for what you’re paying you expect a level of excellence. We had a partial ocean front room. It was mostly a view of the parking lot - but we could still partially see ocean so not a lie. The problem was you could hear EVERY footstep above us. And even them talking (mumbles not what they’re saying). In my opinion that’s unacceptable for a $600+ room a night. We asked to move to higher room because we couldn’t sleep and luckily they were able to - which we appreciated. Slept fine then! Kudos to them for fixing. Spa very nice. Gigi’s restaurant food was good. I also don’t really get the added resort fees (I know it’s common these days) when you’re paying for every amenity anyways. We paid for our room, we paid for our spa service, we paid for our dinner…so what amenity did we use that we had to pay resort fee for? I guess valet but that’s not worth $80+:). When you’re paying a lot for a room it’s an annoying extra charge IMO. Beach is beautiful, montauk is great - those were just my complaints. Also they blast their signature scent too hard throughout property!"

"I took my mom to Gurneys for her 65th birthday and to relax after losing my father. While montauk is a special place for us and always beautiful, our stay at gurneys was quite shocking to say the least. The front desk was not helpful, it was almost like the twilight zone.. when asking questions they just stared. They were frustrated when we asked to store our luggage so we could attend our massages before check in. The hotel itself was extremely dirty. Dry wall falling off and sprinkling the hallways, untouched for days. The ceiling on our floor started to flood and no one contacted us about it, instead they started to open the ceiling as water was pooling into the hotel rooms nearby. Then about an hour later the fire alarms went off. The spa isnt as nice as it once was, again, the space was dirty and unkempt. The rooms lacked a basic trash bin, laundry bag and our neighbors were able to see through the trees on our patio and into our room. At one point i said, we shouldve stayed at wavecrest. The food was good, the bartenders were nice, the spa was excellent. Sergio, Sandra (massage) and Robert (facial) were incredible. I would suggest you go to the spa then stay somewhere more affordable that is clean."

"Although there was a lot of activity preparing for the upcoming season, the accommodations were great. One drawback was the indoor pool was not in operation. However, $200 was taken off our bill as a courtesy. GiGi’s restaurant on premises was superb. Incredible staff."

"Gurneys Resort and Spa truly has the best staff and Facilities. The entire grounds are immaculately cared for and the staff is always friendly and welcoming."