"The entire staff was welcoming and made us feel at home throughout our entire stay. We enjoyed the beach, the indoor pool and the saltwater spa. The cuisine at Gigi's was delicious and the service was remarkable. Service at the beach club was also prompt and friendly."

"AWFUL! If you are looking for quality, relaxation , & great customer service this is NOT the place. We were unfortunately very disappointed with our stay. We had room 568 , a 2 bedroom , ocean view room. The room was dated , stale & had bugs everywhere. The sofa bed had a broken spring & couldn’t be fixed so our daughter ended up sleeping with us. The carpet looked like it had not been shampooed in years. You can tell they have “renovated/updated” the rooms but it’s already falling apart. This room was not a $1800/night room. On the 2nd day we noticed the AC was acting up. We asked for it to be looked @ , no one came by. The 3rd night it completely stopped working around 11pm. We called the front desk & they said “they will send someone.” No one ever came & worst part is that when we called back (multiple times) NO ONE answered! It was raining & we didn’t want to walk to the lobby so we gave up. You can also hear EVERY foot step from the room above & muffled conversations. This property is not for families, period! They are catering to young party goers day & night. The “yoga” classes had booths set up & multiple vendors promoting products. The lobby & cafe were completely congested each morning because of this. In the evenings the fire pit & outside area off of the main restaurant was again packed with young adults ready to party. The fact that they are promoting a “pre drink “ shot @ their cafe & in the room says a lot. The amenities make no sense. Salt & stone in the shower, a tiny tube of body balm for lotion (another brand) & single packets of listerine (which were never replaced.) Overall , this place is more like a glorified holiday inn @ best. If you think you are going to get great service, relaxing stay for the amount of $$$ you spend you will be disappointed! We had just left the Park Hyatt in the city, this was the complete opposite experience."

"This is not a family hotel, on Thursday, Friday and Saturday it’s a nightclub for all the young ones in the area and it becomes a horrible, loud music filled place definitely not suitable for children and families. We arrived back to the hotel after a meal out for a nightcap and were not made feel welcome in the restaurant by a server called Roberta.It was the only place we could go as the hotel was packed with young people. We made a complaint to a manager called Fernando who became very aggressive and very rude, he was not interested in anything we had to say and accused me of being rude to his staff, which I most certainly was not.It was terrible and definitely not what you would expect from a hotel costing $1600 a night. I made a complaint to the general manager the next morning and he was very understanding. All in all this is not the hotel which is advertised for families, my advice is to stay away. The restaurant is run by Mimmo and the food and service there was good.The beach is beautiful and not crowed but the hotel and bedrooms are far from luxury, I would class it as 3 star. There are events on every day which fills the hotel and car park where it is hard to find a parking bay. We will never be back."

"We Love Gurney’s! The amazing Staff saved our vacation after a disastrous Airbnb experience. They went above and beyond to help us and we can’t thank them enough!!! Great location & relaxed vibe! We had a clean, lovely room with an amazing deck looking out at the ocean! Excellent food & service!!! We highly recommend-the staff and resort exceeded our expectations!!!"

"Beyond disappointed is an understatement. We had high expectations for Gurney’s, but we walked away feeling completely catfished. If you have children, look elsewhere. This place lacks quality in every single department and makes Marram up the road look like a luxury resort. Our stay started on a bad note thanks to Cianny at the front desk. As we stood there waiting to be acknowledged, she didn't look up once until I literally had to ask, "Can you help us?" Zero smile, zero warmth. Our rooms weren't ready, which is fine, but we were guaranteed a text by 4:00 PM. Keeping a fussy, cranky toddler waiting in a lobby for an hour is no fun. When 4:00 PM rolled around with no update, I went back to the desk. Cianny ignored me again. Thankfully, a kinder staff member named Brooke noticed me, stepped in, and revealed our rooms had been ready for a while. When Brooke pointed out to Cianny that I never got the text, Cianny didn't offer a single word of apology. our room was in unacceptable condition and absolutely not worth the price upon seeing them in person. our shower did not drain properly, and would build up water up to your ankles over the course of your shower. the AC was the worst part of the room, beyond loud and completely in need of replacement. when the AC was running it sounded like a lawnmower was running over gravel. we ended up running it full blast during the day and shutting it down at night because it was keeping my toddler awake. the building grounds are winding, up and down, with lots and lots of stairs. the indoor pool is lovely and well appointed but the outdoor pool is not, an afterthought placed far beyond the parking lot and too far away to get there without asking for directions a few times. the beach chairs are cheap and uncomfortable. the tacky Dolce and Gabana overlay at the hotel and beach area looks out of place against the natural beauty and setting of Montauk. i guess it's for event or pop up shop? but the jarring fake orange trees and large oversized D&G sign adorning the walkway is gaudy. This is a rowdy party scene full of day-passers, drunk crowds by the fire pits in the evenings, and wannabe influencers. There was trash left in the sand during the day, and the beach DJ blasted music at noon so loudly it was piercing. We were in the front row of chairs and I literally had to cover my child's ears and exit the beach out of fear of permanent hearing damage. I don't expect resorts to cater exclusively to kids, but when you advertise a serene luxury experience for all guests, a nonstop party scene is not what you expect. Our final night at Gigi’s was another massive letdown. We were a large party, and the hostess promised to push two tables together and grab a high chair. She then promptly forgot we existed, checking in multiple other parties while we stood right in front of the host stand. My husband finally had to re-prompt her. We were seated 30 minutes late, only to find the tables weren't set up and there was no high chair in sight. Our waiter was great (the one bright spot!), but all of our steaks arrived at the table cold and well-done instead of the rare/medium-rare we ordered. Don't count on the advertised house car in the mornings. I tried to use it multiple times to grab a proper matcha in town, but nobody was ever around, or I was met with bizarre excuses like "we can't get into the lockbox." TL;DR: Save your money and your sanity. Gurney’s is an overpriced, loud, careless party hub. Choose Marram instead; it’s more walkable, peaceful, and not a complete scene."