"Very beautiful boutique hotel with a central location with peaceful atmosphere"

"Everything was absolutely amazing! Josh, Casey, Teresa and everyone else were super helpful, caring and giving! This is my top two hotels to I’ve ever stayed in will definitely be returning!!!"

"Location and mattress were the best things about this hotel. The service was fair and the amenities very lacking. Basic expectations were unmet."

"We stayed at the Ivy’s Boutique Hotel in downtown Charlotte this past weekend while celebrating our son’s engagement with him and his fiancée, and it couldn’t have been a better place for such a special occasion. The hotel is absolutely beautiful, with a warm, welcoming atmosphere that makes you feel right at home. We were surprised with adjoining executive suites, which made spending time together as a family even more special. One of our favorite things about the hotel was the restaurant. It was just downstairs, making it feel like you were simply heading down from your bedroom to enjoy a great meal. The food was delicious, and having such a wonderful restaurant right there was a real bonus. The highlight of our stay, though, was the exceptional customer service. We have to give a special thank-you to two incredible women named Teresa—one at the front desk and one in the restaurant. They were both genuinely friendly, welcoming, and attentive, and they made us feel like valued guests from the moment we arrived. It’s rare to find service that leaves such a lasting impression, but both Teresas did exactly that. If you’re looking for a boutique hotel in downtown Charlotte that combines charm, comfort, outstanding food, and exceptional hospitality, we highly recommend the Ivy’s. We made wonderful family memories during our stay and will definitely be back!"

"I recently stayed at The Ivey and left feeling disappointed. The property is beautiful and the location is excellent, but the experience did not match the level of service and quality I expected for the price. During my stay, one of the elevators was out of service, which created inconvenience throughout the hotel. More concerning was the condition of my shower. The drain was clogged, causing water to pool in the shower and rise like a bathtub while I was using it. This was unpleasant and should have been identified before the room was assigned to a guest. The hallway also smelled like mildew and looked like they were cleaning up water damage, which added to my concerns about the overall condition of the property. We were in Charlotte for the EY Entrepreneur Awards and requested a late checkout because our flight was not until 4:30 PM. We were told no, and when we asked if we could at least stay until 11:45 AM, we were again told no without any explanation. This was disappointing and not the level of customer service I expected. The staff was friendly, and I did not report the shower issue during my stay, so I cannot speak to how it would have been handled. However, for a luxury hotel, basic room maintenance, functionality, and guest accommodations should not be overlooked. Overall, this was not what I was expecting for the cost of a two-night . I hope this feedback is helpful and that these issues are addressed for future guests."