"We were hoping for an email from Marriott/Ritz Carlton asking about our experience and stay at the hotel but have not received one yet so posting here instead. The hotel and rooms are lovely with incredible views . We stayed there over Mother’s Day weekend and were really disappointed that the only options for breakfast (after 9 am) on Mothers day was the Mothers Day Brunch for $180 per person. OR room Service . It would have been nice to have a few other options . Also make Sure to review your bills when you check out. We were charged valet parking but had no car and the bar upstairs added a $78 gratuity on a bill for 2 glasses of Wine . Maybe it was just a mistake but it would have gone through if we didn’t catch it . We enjoyed the bar downstairs much more than the bar upstairs . The bartenders up there were not as friendly as they were downstairs at the lobby bar."

"Terrible experience at The Ritz-Carlton, Portland. This stay was meant to be a birthday gift, and we paid extra in advance for a high-floor room. Instead, we were given a low-floor room with a loud, squeaking, constantly humming fan — it was uncomfortable to even be in the room, let alone sleep. We went to the front desk to request a room change, but the employee, Brody, told us that no other rooms were available and he could not move us. It was already 8:45 PM — it’s unclear what exactly was still “not ready” at that time. His only suggestion was that we return to the room and wait for a technician who might or might not fix the issue. The problem clearly required proper repair, not a temporary fix. We decided to cancel the reservation. Brody told us it was done — but it wasn’t. We had to come back again and go through the process with another employee. On top of that, we were still charged for parking during the entire time we were dealing with this situation. An extremely disappointing and frustrating experience, especially on a birthday. This is absolutely not the level of service expected from a hotel like this."

"The Ritz Portland is a beautiful hotel, in a premium location. What makes experiences stand out are the personal touches. The welcome in the room with requested amenities from an earlier email was greatly appreciated. The room itself was beautiful with a view of Mount Hood. Saralee in the club lounge went above and beyond to make our visits personalized, and fulfilled a sweet tooth request, complete with a kind, handwritten note. She epitomizes what the Ritz Carlton experience strives to be for visitors. Thank you for a lovely and special time. Looking forward to returning!"

"I take at least two leisure trips a year to Portland and I've just stayed at just about every Marriott/Bonvoy property in the city. The Nines has been my favorite...until now. I'd been keeping my eye on the Ritz since it opened, and I've never seen rates below $400/night no matter the time of year or day of the week. I find it hard to justify spending that much on a hotel room. I had some credits to burn and a rate including daily breakfast and a $100 dining credit, so I decided to splurge. The rate was eligible for a room upgrade, and I have Bonvoy Titanium status. A few days before check-in I noticed I had been upgraded to a King Corner suite from a standard king room. The room was fantastic with wonderful views facing Mt. St. Helens. Everything about the room design was well-thought out. We ate 2 breakfasts and one lunch at Bellpine. We had Moira as a server for two meals and she was excellent, personable and attentive. She also gave us a couple recommendations of things to do that weren't on our radar even though we're Portland regulars. The food was good to great and the views from the restaurant are amazing. Beware that it can be bright in the mornings unless it's an overcast day, so you might want to bring sunglasses. It was no surprise that the food was pricey and portions small, which is to be expected for a Ritz. My only complaints about the stay were from breakfast. At breakfast the first morning I asked our server (not Moira) whether the Eggs Benedict came with two eggs/English muffins and was told "yes". This was wrong, and there was only one English Muffin/egg. I let it go and didn't say anything. Just charge me a few dollars extra and give me a second English muffin/egg. We really liked the breakfast potatoes. The next day we ordered potato "rostis" incorrectly assuming they'd be house made. They were pretty much identical to the storebought hasbrowns I east some weekends. The gym was spacious and had great views, but I didn't use it. The pool and jacuzzi are one of the best features of the hotel. Not many downtown Portland hotels have pools, and for the ones that do, they're always in a basement and kind of dreary. I went for a soak in the jacuzzi and swim both days, and it was great. I love that you can see the city from the jacuzzi and pool. The pool got a little crowded in the evenings. One night, there was no lounger when I arrived, but I was able to get one when someone left. Mid-days seem like a better time to go, if you want some solitude. It would be nice if there were adult hours. Location is good. Steps away from the streetcar and a few blocks from the light rail. A short walk to the Pearl District and many great restaurants close by. Bonvoy benefits were good. I don't know if it was because of my package rate or Titanium status, but we got some chocolates (beyond the ones offered for turndown service) and a hand-written welcome note in the room. We were given a 4PM checkout, which was part of the rate and the Bonvoy benefits. The verdict: The Ritz is now my favorite hotel in Portland. However, I can't bring myself to spending $400/night on most trips. I'll definitely be back, but less than yearly. I get a rate through my employer at the Nines that is less than half the price of the Ritz, and I've enjoyed all my stays there. Other Bonvoy properties in the city are often even less. If you don't want to spend the money, I suggest stopping into Bellpine for a drink to take in the views."

"Yesterday, I experienced what was, without question, the most disappointing encounter I have ever had at a Ritz-Carlton property. I share this with genuine regret, as I am very familiar with the brand and have enjoyed exemplary service at multiple Ritz-Carlton locations across the United States and internationally. What occurred at The Ritz-Carlton, Portland, however, was a stark deviation from the values of discretion, grace, and anticipatory service that define this name. I was welcoming close friends visiting from New York—individuals with whom I share longstanding personal and professional relationships—after traveling in to spend time together. We intended to enjoy lunch at the restaurant on the 20th floor and later visit the lounge, which we were informed would open at 2:00 PM. We arrived shortly after noon. Our arrival began exactly as one would expect from a Ritz-Carlton: valet staff were gracious and attentive, and the lobby hosts were warm, professional, and welcoming. While waiting for our remaining guests, we were comfortably seated near the fireplace and kindly offered water. The lobby was calm, quiet, and nearly empty. At that point, one of my guests—an advertising professional from New York—was casually taking photos to capture the moment of our reunion. This was not commercial photography, no equipment beyond a standard personal camera, and no disruption whatsoever to other guests. Unexpectedly, a staff member—appearing to be either security or bell services—approached us and instructed to not use the flash if we were going to take a photo, despite no signage indicating such a restriction. The interaction was abrupt on his tone and unnecessarily confrontational. Wanting to preserve the atmosphere and not disrupt our gathering, we chose to let it pass. Shortly thereafter, when a friend asked another guest to take a simple photo of us together, the same employee returned and demanded a new instruction, now the camera had to be put away. At that point, the anger tone and persistence crossed from guidance into impropriety. I requested to speak with a manager, as this level of intrusion is not something one encounters at a luxury hotel at all, particularly when guests are seated peacefully, the lobby is empty, and no disruption is occurring. A manager, Kevin Tompkins, arrived and was outwardly polite; however, the interaction felt pre-decided rather than inquisitive. I explained calmly that prohibiting personal photography of guests is neither customary nor reasonable in a hotel that serves international travelers. Guests, by nature, take photos and by nature will bring a travel camera which is not even professional, especially when they are patrons of the property. I was astonished by his answer, he told that permission would be required from the marketing department or that we would need to leave the premises. To avoid escalation, I chose to disengage respectfully, thanked him, and returned to our seats waiting for our other guest to enjoy our lunch. Unfortunately, the situation deteriorated further. The same employee who had initiated the confrontation positioned himself roughly nine to ten feet away and stared at us continuously. This was the cherry of disrespect, and created an atmosphere of surveillance rather than hospitality. What began as a pleasant reunion became uncomfortable and hostile—entirely inconsistent with the Ritz-Carlton ethos. My guests felt watched, unwelcome, and genuinely distressed. As a result, we canceled our lunch plans at the RC, abandoned our intention to host additional friends arriving from New York, and ultimately left the property altogether. This experience was not about appearances, background, or misunderstanding our status. It was a failure of judgment, training, and emotional intelligence. Luxury hospitality is not about asserting authority—it is about understanding people, context, and value. What occurred reflected an employee momentarily wielding misplaced power rather than serving with professionalism. I share this not out of anger, but disappointment. The Ritz-Carlton brand is built on trust, refinement, and an almost intuitive sense of how to treat guests. That trust was broken yesterday. I hope senior leadership reviews this incident carefully. With appropriate training and accountability, this property can align itself with the standards guests rightly expect from the Ritz-Carlton name. As for us, we left feeling that an experience meant to be memorable for the right reasons was instead cut short—something that, in a hotel of this caliber, should never happen."