"I take at least two leisure trips a year to Portland and I've just stayed at just about every Marriott/Bonvoy property in the city. The Nines has been my favorite...until now. I'd been keeping my eye on the Ritz since it opened, and I've never seen rates below $400/night no matter the time of year or day of the week. I find it hard to justify spending that much on a hotel room. I had some credits to burn and a rate including daily breakfast and a $100 dining credit, so I decided to splurge. The rate was eligible for a room upgrade, and I have Bonvoy Titanium status. A few days before check-in I noticed I had been upgraded to a King Corner suite from a standard king room. The room was fantastic with wonderful views facing Mt. St. Helens. Everything about the room design was well-thought out. We ate 2 breakfasts and one lunch at Bellpine. We had Moira as a server for two meals and she was excellent, personable and attentive. She also gave us a couple recommendations of things to do that weren't on our radar even though we're Portland regulars. The food was good to great and the views from the restaurant are amazing. Beware that it can be bright in the mornings unless it's an overcast day, so you might want to bring sunglasses. It was no surprise that the food was pricey and portions small, which is to be expected for a Ritz. My only complaints about the stay were from breakfast. At breakfast the first morning I asked our server (not Moira) whether the Eggs Benedict came with two eggs/English muffins and was told "yes". This was wrong, and there was only one English Muffin/egg. I let it go and didn't say anything. Just charge me a few dollars extra and give me a second English muffin/egg. We really liked the breakfast potatoes. The next day we ordered potato "rostis" incorrectly assuming they'd be house made. They were pretty much identical to the storebought hasbrowns I east some weekends. The gym was spacious and had great views, but I didn't use it. The pool and jacuzzi are one of the best features of the hotel. Not many downtown Portland hotels have pools, and for the ones that do, they're always in a basement and kind of dreary. I went for a soak in the jacuzzi and swim both days, and it was great. I love that you can see the city from the jacuzzi and pool. The pool got a little crowded in the evenings. One night, there was no lounger when I arrived, but I was able to get one when someone left. Mid-days seem like a better time to go, if you want some solitude. It would be nice if there were adult hours. Location is good. Steps away from the streetcar and a few blocks from the light rail. A short walk to the Pearl District and many great restaurants close by. Bonvoy benefits were good. I don't know if it was because of my package rate or Titanium status, but we got some chocolates (beyond the ones offered for turndown service) and a hand-written welcome note in the room. We were given a 4PM checkout, which was part of the rate and the Bonvoy benefits. The verdict: The Ritz is now my favorite hotel in Portland. However, I can't bring myself to spending $400/night on most trips. I'll definitely be back, but less than yearly. I get a rate through my employer at the Nines that is less than half the price of the Ritz, and I've enjoyed all my stays there. Other Bonvoy properties in the city are often even less. If you don't want to spend the money, I suggest stopping into Bellpine for a drink to take in the views."

"Yesterday, I experienced what was, without question, the most disappointing encounter I have ever had at a Ritz-Carlton property. I share this with genuine regret, as I am very familiar with the brand and have enjoyed exemplary service at multiple Ritz-Carlton locations across the United States and internationally. What occurred at The Ritz-Carlton, Portland, however, was a stark deviation from the values of discretion, grace, and anticipatory service that define this name. I was welcoming close friends visiting from New York—individuals with whom I share longstanding personal and professional relationships—after traveling in to spend time together. We intended to enjoy lunch at the restaurant on the 20th floor and later visit the lounge, which we were informed would open at 2:00 PM. We arrived shortly after noon. Our arrival began exactly as one would expect from a Ritz-Carlton: valet staff were gracious and attentive, and the lobby hosts were warm, professional, and welcoming. While waiting for our remaining guests, we were comfortably seated near the fireplace and kindly offered water. The lobby was calm, quiet, and nearly empty. At that point, one of my guests—an advertising professional from New York—was casually taking photos to capture the moment of our reunion. This was not commercial photography, no equipment beyond a standard personal camera, and no disruption whatsoever to other guests. Unexpectedly, a staff member—appearing to be either security or bell services—approached us and instructed to not use the flash if we were going to take a photo, despite no signage indicating such a restriction. The interaction was abrupt on his tone and unnecessarily confrontational. Wanting to preserve the atmosphere and not disrupt our gathering, we chose to let it pass. Shortly thereafter, when a friend asked another guest to take a simple photo of us together, the same employee returned and demanded a new instruction, now the camera had to be put away. At that point, the anger tone and persistence crossed from guidance into impropriety. I requested to speak with a manager, as this level of intrusion is not something one encounters at a luxury hotel at all, particularly when guests are seated peacefully, the lobby is empty, and no disruption is occurring. A manager, Kevin Tompkins, arrived and was outwardly polite; however, the interaction felt pre-decided rather than inquisitive. I explained calmly that prohibiting personal photography of guests is neither customary nor reasonable in a hotel that serves international travelers. Guests, by nature, take photos and by nature will bring a travel camera which is not even professional, especially when they are patrons of the property. I was astonished by his answer, he told that permission would be required from the marketing department or that we would need to leave the premises. To avoid escalation, I chose to disengage respectfully, thanked him, and returned to our seats waiting for our other guest to enjoy our lunch. Unfortunately, the situation deteriorated further. The same employee who had initiated the confrontation positioned himself roughly nine to ten feet away and stared at us continuously. This was the cherry of disrespect, and created an atmosphere of surveillance rather than hospitality. What began as a pleasant reunion became uncomfortable and hostile—entirely inconsistent with the Ritz-Carlton ethos. My guests felt watched, unwelcome, and genuinely distressed. As a result, we canceled our lunch plans at the RC, abandoned our intention to host additional friends arriving from New York, and ultimately left the property altogether. This experience was not about appearances, background, or misunderstanding our status. It was a failure of judgment, training, and emotional intelligence. Luxury hospitality is not about asserting authority—it is about understanding people, context, and value. What occurred reflected an employee momentarily wielding misplaced power rather than serving with professionalism. I share this not out of anger, but disappointment. The Ritz-Carlton brand is built on trust, refinement, and an almost intuitive sense of how to treat guests. That trust was broken yesterday. I hope senior leadership reviews this incident carefully. With appropriate training and accountability, this property can align itself with the standards guests rightly expect from the Ritz-Carlton name. As for us, we left feeling that an experience meant to be memorable for the right reasons was instead cut short—something that, in a hotel of this caliber, should never happen."

"This was a fantastic stay and emblematic of exceptionalism - met and exceeded every standard I have come to expect at Ritz properties. This is not just a beautiful, newer property, it is also an example of world class service. From the valet, to door attendants, bellhops - basically every staff member I encountered was welcoming and inviting. Professionalism and formal, but with a welcoming warmth. Kevin and Jay at the front desk were extremely helpful and arranged a spectacular room for me. Matt at the bar prepared a great Mezcal Old Fashioned as my room was readied. Dinner at the onsite restaurant, Bellpine, on the 20th floor was outstanding. The chef and entire culinary team have curated a fantastic tapas style menu that is delicious and fun. Amanda, my server knew every single detail of the entire menu, was very attentive, offered great recommendations, and contributed greatly to an extremely delicious and enjoyable dinner experience. Returning to the room after dinner I found that the housekeeping team had, to my pleasant surprise, conducted a Ritz turndown service to prepare my room for the night - curtains drawn, sheets turned back as well as slippers, bottled water, and chocolates arranged at my bed. A perfect touch to follow an incredible meal. My only regret is that I didn’t book a longer stay. Cheers to the management of this property and the entire staff. Every detail was executed to perfection. Adding this property to my list of locations to frequent in my travels."

"The valet service was excellent — everything was extremely fast when getting my car in and out. I received message updates and was able to request my car easily through the link provided. Even though there was a very long line during New Year’s Eve check-in, the front desk handled it efficiently and moved the line quickly. The swimming pool is amazing and offers adult-only hours from 6–8 a.m. and again in the evening, which was a great bonus. Breakfast was great with fast service, and the restaurant on the 20th floor was beautiful with excellent service as well. I know the hotel was at limited capacity due to New Year’s and being fully booked. I had requested a room away from the elevator, and while I understand the circumstances, the room ended up being right next to it. This was the only small and minor negative during an otherwise wonderful stay. The room itself, the view, and the bathroom were beautiful and very clean."

"To make our Portland trip a little extra special I booked a couple of nights at the Ritz for my daughter and I. The check-in process was a breeze and the lovely young lady at check-in also upgraded our room without me even asking. We were very pleased with the room, the views from it, and it was also pleasantly appointed (all the little things that the Ritz does to make the stay even more impressionable). The location within the city was ideal, as we were within walking distance to most things within the city. This was actually my first experience staying at any Ritz Carlton and what stood out to me the most is the customer service. Before my trip, the Ritz emailed me asking for any information to help make the stay with them extra special and I shared that I loved photography and that part of this getaway was to do some photography in and around Portland and if they could recommend any places including off the beaten path locations that could be good to shoot. When we got to our room, there were two hand-written notes, one welcoming us to the hotel, and the other was specific to recommendations for me to visit and photograph as well as a map with those areas circled. I sincerely appreciated this personal touch and the effort that the concierge put into this and I made a point of thanking Joey for taking the time to put all of that together for our stay. Since there are so many restuarants in the area, I didn't get to eat or drink inside the hotel, so I can't really comment on that, however, everything sounded very good and the bar area had a great ambiance to it."