"This place shouldn’t be allowed to classify itself as a 5 star hotel, despite its namesake. This location is a disgrace to the Ritz Carlton brand. I am only half way through my stay, and housekeeping has already failed to service the room twice. They don’t wipe anything down either, leaving water stains all over the bathroom, streaky mirrors, and crumbs on the table. They don’t restock cups or toiletries either. Bath mats laid out carelessly. They essentially make the bed and fold the toilet paper into a point to make it seem like they’ve done something. Nothing about the way housekeeping operates entails five star service. The restaurant turned us away for breakfast when there were PLENTY of open tables because they were 4 tops. I would understand if it were a busy time, like 7:30 pm on a Friday, but it was 8am on a Monday! Room service only gave us 1 set of silverware when we told them it was 2 of us."

"We stayed for 4 nights in a Deluxe Club King room which gave us access to the Club Lounge on the 20th floor. This is a relatively new property for Ritz-Carlton so there were some snagging issues in the bathroom fittings but these were quickly sorted by the maintenance team. The Club Lounge is open 7am - 9pm serving a variety of food and snacks throughout the day. It is comfortable and spacious with fantastic views across the city. All of the Lounge staff were very customer focussed and keen to make sure that the guest experience was top notch. Indeed all of the ladies and gentlemen at the Ritz-Carlton, from the valet parking attendants, bell boys and receptionists were so friendly and helpful. A good central location, highly recommended."

"After a long day of delayed flights and travel, I arrived at The Ritz-Carlton, Portland only to find that, due to what seemed to be a miscommunication, my room had been downgraded without me being informed. Front Desk Agent Moises was absolutely fantastic. He took the time to explain what had happened, was incredibly professional, and did everything he could to help. The next day, I spoke with the manager, Frank, who was equally professional and explained the situation. Thanks to Frank and Adrianna, who was able to move some things around behind the scenes, I was able to get back into the room I had originally booked which was an AMAZING spacious King Executive Suite. While the mix-up wasn't ideal, it's how the team handled it that truly impressed me. Huge thanks to Moises, Adrianna, and for their professionalism, kindness, and outstanding customer service. They turned what could have been a frustrating experience into a great one. The Ritz-Carlton, Portland is a beautiful property, thats VERY clean, peaceful, quiet and has a world class gym and pool. I want to say thanks to this incredible team, I'll absolutely be staying here every time I'm in Portland."

"I have stayed at the Portland Ritz since its opening several years ago. I have also stayed at most of the other Portland luxury hotels over the past 10 years. I am a loyal Ritz guest across the world, but it just seems as if this beautiful property cannot get things right. The facility, location, restaurant and amenities are all excellent. They seem to have management issues that have persisted since opening. Housekeeping is inconsistent based on days when my room was not cleaned and a day when there were 12 trays outside of various doors at 3 PM...on just my floor. The front desk is at times unreachable via phone, requiring guests to literally go to the lobby to get their questions answered. All of the above are consistent experiences on my prior visits. It is understandable that a new property may have "start up" issues, but the issued referenced above are now persistent for several years. I hope they can finally address"

"I typically love the Ritz brand hotels and this one particularly, but I fear the quality is already slipping. My partner and I stayed there this weekend as an anniversary staycation and some of what you would expect from the Ritz wasn’t there. First there were a pair of socks left from the last guest was left in our room. An unfortunate oversight but something we could look past. We then noticed our room only had one robe so we called down for another so we could head to the pool. While we expected the usual attentive service, it was almost 40 minutes for a simple robe to arrive. Once down at the pool, it was FREEZING. I had known they kept their pool cool but when everyone is gathered in the hot tub and the pool stays relatively empty, that should be a tell. I wanted to love this hotel as I did in the past, but it unfortunately feels average not elevated now."