"Ugliest hotel room ever. Interior design students should each be assigned a room and have to list what is wrong with it. First of all, do not stay here if you are under 6 feet tall. The bar in the closet is 7 feet high, the vanity and mirror are too high, the counter is too high. Second, bring Dramamine. The bed is permanently designed to be askew and with the wallpaper design, will make you dizzy. The room would get the feng shui booby prize. It is very hard to not bump into obstructing tables, etc. The chair and small tables, which are meant to be moveable are way too heavy to move. The full-length mirror is not against the wall -- instead, it wastes space by being drilled into the floor a foot away. The hand towel rack is on the opposite side of the sink and covers a light switch, and the sink has a flat bottom such that there is always stagnant water in it. There is no hook near the shower for your towel -- it is on the wrong side. The shower is only half-closed, so the floor gets wet. The bathroom has only a sliding door, so I would not room with a friend -- you won't have privacy. Worst of all, there is no way to turn on just the bathroom light, or just the desk lights, etc. Either you turn all the lights on in the room and bathroom at once or none at all. The TV is a gigantic visual obstruction. There is an ugly illuminated circle on the bathroom mirror with a magnifier -- great if you are at least 5 foot 8 inches tall. The bathrobe hangs near the toilet, which is great for absorbing splashes. Even the hallway to the rooms has a weird crooked wall along one side, and someone in the elevator remarked that the elevator felt like a nightclub -- flashy with loud music. The elevator bank was completely black one time I came back and when I asked the desk about it, they said it was meant to be like that. Outlet near my bed had a lamp plugged in. When I took out the plug to plug my phone in it didn't work. Room is filled with ridiculous fugly furniture -- like how the heck a failed interior design school student got this contract and designed this furniture with these legs, including the vanity and the dizzying tile and checkerboard smoky mirrored walls is beyond comprehension. Finally, bed was mushy. Parking is outrageous. Otherwise, everything was fine."

"Fun experience -the hotel was very busy, obviously very popular. We really enjoyed the pool although seating is incredibly difficult- we didn’t get seats and had to sit on a cushion! But the staff for lovely the room was very nice housekeeping were very kind."

"I love the W. My first time staying at the location in Philadelphia. I was surprised that the rating was so low….i enjoyed my stay. The hotel was clean and all the staff I encountered were very helpful and friendly. In typical W fashion it has a sexy vibe.The only ‘negative’ I had was the shower had a curtain and not a door. The floor/bath mat got pretty wet. I’ve seen people say the hotel was in an iffy area… I wouldn’t say iffy… it’s in the city so you are going to see city stuff but I never felt unsafe even at night."

"My stay was superb. I’m not sure where any of these bad reviews are coming from. The service was wonderful. The front desk was consistently helpful. The few requests I made were handled in minutes. The room was sexy and smart. Very comfortable, modern and clean. Robes were yummy. The pool is fine. Its more of a dipping pool - a nice little perk but I wouldn’t base my stay around it. The hotel stands very strong even if it didn’t have a rooftop dipping pool. I’d def stay here again."

"We chose this hotel because it s great reviews, Im shocked that it had any good reviews. Valet and bell hop were nice but the front desk staff are unwelcoming with their passive aggressive and unhelpful manner. Felt more like I was at the DMV than a hotel you would think aims for recurring customers. Definitely won’t be coming back. And it’s shaken my world as to reviews. Always thought they were pretty accurate and never steered me wrong. First time for everything."