"Im so suprised this hotel only has an average rating. It is sooooo good! From the moment you enter it feels exciting. Staff is friendly. There was fruit/water and coffee in the lobby. There was a beautiful bar. The decorations are exquisite. My room had a king bed and overlooked the city. The best way I can describe the room is it was SEXY! Dark walls with expensive trim and decor. It was just beatiful and gave a whole sexy vibe. Perfect for a couples getaway. The rooftop pool and bar was beautiful. Honestly I loved everything about this stay and if I am ever back in Philly this is my go to spot! Wish I had pictures to share!"

"While the location of this hotel is excellent I would select another hotel. I am a Bonvoy elite member and have stayed in Bonvoy properties throughout the world, This hotel is has a dark lobby and interior. While the rooms are a good size, they are extremely dark. There is no concierge and no hotel restaurant. The breakfast for members is served in an attached restaurant not owned by Bonvoy. The front desk workers are cold and short in their responses. There are so many hotels to select and I feel at the W's price point there are much better choices in the area."

"Our stay didn’t get off to the best start—we had to wait about an hour in the lobby for our room—but the exceptional staff quickly turned things around. They upgraded our room, treated the kids to free hot chocolate, and even provided a $50 room service voucher, which was a very pleasant surprise. The room itself was stunning, with breathtaking views from the 48th floor and a stylish, moody aesthetic. Everything was spotless, and I had no concerns about cleanliness. Down in the lobby, the live music created a great atmosphere, and Andy at the bar was fantastic. I also explored the 7th-floor amenity level, which features a rooftop pool deck with a bar, a spa, and a well-equipped fitness center. The pool was impressively warm despite the cool, breezy weather, and the fitness center was clean and well maintained. Sleep quality was excellent, even though our room was directly across from the elevators—just a few minor disturbances late at night from people talking. In the morning, the lobby coffee bar was convenient and well stocked. Checkout was smooth, and the bell staff were friendly and helpful. Overall, we had a wonderful experience. I would absolutely stay here again and look forward to returning in the future. Thank you for a great stay!"

"Our one-night staycation at W Philadelphia with the kids was the perfect winter escape. We really appreciated the early check-in and the surprise suite upgrade to a Studio King—it made settling in with the kids effortless. The highlight was the outdoor pool experience in the snow (so cool and memorable), followed by a delicious breakfast that capped off a cozy, fun city stay. A quick getaway that felt special from start to finish. Thank you to Timothy and Benjamin and all of the wonderful staff."

"After reading other reviews, it seems like the current staff might be in on some kind of hustle / scam. Mind you, i have stayed at this location more times than I can count, but this was truly the worst....and i didn't even stay there this time. I had a reservation for 2 nights, but I am being charged for what seems to be 3 nights even tho I spoke with 2 representatives that told me since I was a platinum elite member I would have the cancellation fee waived if I decided to cancel day of. Instead I am being charged for $120 more than the actual reservation was. I did not even stay at the hotel, but for a second day in a row, my AMEX is being hit with charges. The day after i called and cancelled, I walked over to speak with the manager Manuela and employees on duty, but they refused to honor and return my funds, labeled the call center representative as a liar, and stated the call center doesn't have the authority to tell the on site staff how to do their job. And now have an even higher charge for double what the original reservation was. This has been the absolute worst experience i've ever dealt with. I loved staying at the W every time i'm in town, but I will never chose this location again. Photo 1 - the original charge when I made the reservation for the 2nd night (the 1st night stay was comp'd via Bonvoy points). Photo 2 - not sure how the original charge got this high when I did not even stay at the hotel. Photo 3 - an additional charge for god knows what"