"My stay at The Charleston Place from April 1–5 was overshadowed by what I have every reason to believe was a bedbug issue—something no guest should ever encounter, especially at a property that presents itself as five-star. I documented everything thoroughly, including photos, and reported it immediately. What followed was not resolution, but dismissal. The hotel relied on claims of third-party inspections to deny the issue, yet despite requesting the extermination reports multiple times, I was never provided with any documentation. No transparency, no meaningful explanation, and no real concern for what I experienced. Let’s be clear: the most troubling part was not just the incident—it was how it was handled. There was no accountability. I incurred out-of-pocket expenses dealing with the aftermath, and the hotel has refused to take responsibility in any meaningful way. Instead, I was offered a future stay at the same property for one night, an offer that is both impractical (as I live out of state) and completely misses the point. After this experience, returning is simply not an option. For a hotel that markets itself as luxury, the response was anything but. A five-star property should meet serious concerns with urgency, transparency, and genuine guest care—not denial and deflection. If this is how The Charleston Place handles legitimate guest issues, the “five-star” label is highly questionable."

"Wow. We were blown away. With other nearby hotels $3000+ per night, we “settled” on The Charleston Place. This place was Ritz+ … gorgeous, just remodeled rooms, spectacular lobby preserving old while looking brand new, over-the-top food, and superb, superb service. The location couldn’t be more convenient. Highly recommend."

"WE have been coming here since it opened in 1986 and have never been disappointed. We have had once in a lifetime events there as in my son's wedding and also Rehearsal dinner at the Riviera Theater. We go 5 to 6 times a year and enjoy the stay immensely . The last year and a half has been a little complicated as they have done extensive and beautiful remodeling, but there is no hotel to compare with the Carleton Place!!"

"We had an outstanding experience here. Despite the ongoing renovations, the hotel had a flawless presentation. The people we met who worked here were friendly and nice. They made our entire family feel very welcome. The room was beautiful and the club lounge had the best food. Only down point was that the fitness area was surprisingly small. Overall, I’d recommend this place to friends and family."

"Came in for business with 25 people. Not a single complaint. Perfect hotel experience from the staff to the room to the food. Every box checked."