"I hosted my family reunion July 9-12th. The front desk staff was just amazing they handled any concern I might have had very friendly and the GM Tim was just amazing making sure our family of about 80 enjoyed their stay at the beautiful Central Station Hotel. Andrea was my sales person whom I work with for over 1 dis an exception job coordinatoring our ever. The catering staff was just amazing Roderick was very professional and friendly with my entire family making sure we had everything to make this memorable event and OH GOD the food was excellent 👌 I would rate it a very high 10 the chef Latrice also make sure everything was to our satisfaction. The parking lot LAZ was also great in taking care of our parking needs during our stay. I would highly recommend hosting your your next event at this beautiful historic hotel and catering your event. The food even in their restaurant was high rating the breakfast was just amazing. I wish to thank the entire staff at Central Station Hotel who make my visit memorable and I will be return again. One more thing the location is great walking distance to different attractions on Main Street. Book you next hotel and catering event at Central Station Hotel. Thanks for taking care of us during our stay"

"Stayed at the Hilton Memphis Central Station and was disappointed to find the room substantially different from what’s shown on the website. The marketing photos clearly suggest elevated views, but I was placed on the 3rd floor with a view of the adjacent building instead. It’s possible the rooms pictured online are reserved for higher floors, but this wasn’t made clear at booking. When I raised this at the front desk, the staff seemed surprised and somewhat annoyed by the feedback, rather than helpful or accommodating. Another downside: the air conditioning isn’t individually controlled in each room — it’s managed centrally, so you don’t have the flexibility to set your own temperature. Overall, the hotel itself has nice architecture and character, but the gap between what’s advertised and what you actually get, combined with an unhelpful front desk response, left a poor impression."

"Surprisingly walkable to shops and restaurants, or hop across the street for a quick breakfast. Lots of history in the hotel and nearby. Decent rooms and nice staff. The downstairs bar had a speakeasy feel and lots of great vinyls."

"I enjoyed a relaxing, two-night stay at this luxury hotel in March. The hotel opened in the fall of 2019 within the repurposed, renovated Central Station building, where one can still catch a train. My two-queen bed room had blues music playing when I first walked in, using my digital key from Hilton on my phone. The TV was on and displayed, "Welcome Rodney". I was like, "Who in the world is Rodney?!" Maybe he was the guy who booked the room for me? Who knows, but I got a kick out of it. During my stay, I frequented the onsite cocktail bar and lounge, Eight & Sand, a couple times. Good times can be had in the cozy, soulful atmosphere, where a rotation of female DJs spin vinyl records on Thursday evenings for Ladies' Night. Classy. I had to look up it up, but "Eight and sand" is a railroad term wishing for a safe and fast trip, derived from placing a train's throttle in the eighth (fastest) notch and using sand on tracks for traction. It represents maximum speed with secure traction, commonly used as a phrase for a successful journey. Bonus tip: Don't miss the opportunity to check out the secret listening lounge behind the Eight & Sand lounge & bar."

"A cut above the Hilton family of properties. Professionalism and expertise are extended on every hand. On the other hand genuine good and compassionate remains evident during each stay. It's a hidden jewel sitting on the Main Street hill."