"Jeff and Tiffany gave great service at valet 10/10"

"Derek was awesome, helpful and kind!"

"Derick the valet was extremely helpful and so nice!"

"Arrived at Bobby hotel on Valentine’s Day 14/02/2026 after a long journey from Ireland 9hr flight. Went to reception to check in, total amateurs, young guy on reception was trying to charge us again for our room that we’d already paid £3000 for a week through Cassidy’s travel. Then When we got this sorted out with the help of another member of stall we were charged $1000 = £735 for incidentals, whatever that means. We got no information from reception as to what was available to us or info on the hotel or price lists. We did however get two free drinks tokens, limited to certain drinks. On entering our room we were confronted with what can only be described as a shop full of products all over priced taking up all the room in the mini fridge and shelves and a full drawer. There was a coffee machine crammed into a very restricted space with no instructions as how to use it or indeed if it was even free. Bottles of water on the bedside locker but weren’t replenished every day as were the hand towels or slippers. First day 2 hand towels second day one hand towel third day no hand towels and so on for the week. One pair of slippers and bathroom robe between 2 people, slippers disappeared and then reappeared on the last day of our stay. The morning of our stay before checkout my wife was in the shower and the lights all went out leaving her in the dark, she nearly fell coming out of the shower in the dark. I rang reception to report the fault and was told the maintenance guy would be right up, I needed to use the shower too but the guy took that long to arrive I had to have a quick wash in the dark as it was now 10.50am and checkout was 11am or you’d be charged extra. TV has no EU channels for anyone visiting from the EU. When checking the service charges on the TV we noticed we were being charged $30 + taxes per day $210 total for an experience fee. A bad experience is what we had, we should have be reimbursed for this. No prices on menus and food I wouldn’t want to eat. We had two of drinks a whiskey and a wine $33 before we left for home as there was nothing of any interest in the hotel all week, no roof bar as it was closed for renovations, no one mentioned that. No entertainment at all the whole week and bar closed early. We arrived on Valentine’s Day but we had food on the plane so weren’t that hungry but we could have eaten something. We asked the Girl at the restaurant about food or a menu, we were told there was a valentines 5 coarse meal on offer at $75 per head, I said we’re not really that hungry was there anything else, NO! Was the answer only a 5 coarse meal. We spent our first night tires and sore going around the streets in the rain looking something to eat…. What a complete shambles of a hotel. Overpriced at £409 per night ROOM ONLY, for a poor experience. I’d never consider this hotel of recommend it to anyone. You have been warned this is a real account of our stay. Also be prepared to pay over the odds in every bar, restaurant and shop in and around Nashville."

"It’s hard to make someone feel welcome at a valet in 30 seconds, but Jake was the friendliest and fastest service I’ve had"