"It was my favorite part of our Nashville trip. The hotel is gorgeous and all the staff was so kind. I would highly recommend staying here and I would love to go back."

"Second or third stay here. Chose It for proximity to a concert at Ryman. Rooms are lovely and the staff is amazing. But stay was disappointing and not up to iprefer standards we usually experience at these hotels. woke up to find the coffee maker we requested did not work. We had to get dressed and go downstairs to get lukewarm coffee just to wake up. Hot coffee is about the only reason i get up in the morning….Worse, when we threw back the sheets to get up and go downstairs, we discovered the sheets were not clean - childs footprints on the inside. 😳 we dont have a child. So that was pretty yuk. Wish we had seen it the night before."

"Excellent place to stay in Nashville. Beautiful historic hotel with exceptional service and rooms that never disappoint. Service makes the difference with staff that blends professionalism with a warm approach that makes for a perfect stay every time."

"From the moment we arrived until the moment we checked out, The Hermitage Hotel exceeded every expectation we had. We traveled to Nashville to celebrate my daughter's 16th birthday and to pick up her new puppy, making this one of the most special trips we've ever taken. I wanted everything to be perfect for her, so before our arrival I purchased a few special items from the gift shop to surprise her in our room. When I realized there had been a little mix-up and the items had never been shipped, I called the hotel and had the pleasure of speaking with Amberlyn at the front desk. Rather than trying to rush the shipment, she suggested keeping everything at the hotel and having it beautifully arranged in our room before we arrived. She immediately put me at ease and even offered to have chocolate covered strawberries waiting to make my daughter's birthday even more special. What happened next completely exceeded anything I could have imagined. When we opened the door, the room was beautifully prepared for my daughter's birthday. The Hermitage puppy package was perfectly arranged on the bed, complete with the sweetest giant stuffed puppy that the gift shop staff had added as an extra surprise. There were gorgeous birthday flowers in the cutest cowboy boot vase, festive balloons, a handwritten birthday card, and the most incredible chocolate covered strawberries I've ever seen. As if that wasn't enough, they upgraded us to a beautiful Capitol View Double Queen room and had it ready when we arrived around noon, allowing us to check in early and start enjoying our stay right away. Every single person we encountered made us feel genuinely welcome. The front desk staff were warm and personable, the valet and door staff were wonderful, the bartenders and restaurant servers were fantastic, and the bakery had some of the best sweets we've ever had. It is rare to find a hotel where hospitality feels this genuine. Everyone seemed to truly care about making our stay special. I wanted this birthday trip to be something truly special for my daughter, and your team made it even more magical than I could have imagined. It is a trip we will remember forever, and The Hermitage became such an important part of those memories. A special thank you to Amberlyn and everyone who had a hand in making this celebration so unforgettable. You didn't just provide a beautiful place to stay. You created an experience that touched our hearts and gave us memories we'll cherish for a lifetime. We are already looking forward to our next visit. ⭐⭐⭐⭐⭐"

"From the incredible beauty of your property to the exceptional service from everyone we encountered, this was one of the finest hotels we’ve ever experienced."