"stayed at Hotel Van Zandt from April 20–22 and, overall, had a pleasant experience with a few notable highlights—alongside one frustrating drawback. Upon arrival, the valet process was smooth and efficient. The team handled our car promptly and assisted with our luggage, making for a seamless first impression. Mario from the valet team stood out for his kindness and professionalism. Valet pricing was around $60–65 per night with unlimited in-and-out access—admittedly expensive, but fairly standard these days. Check-in was quick and hassle-free, and the room itself was clean, comfortable, and well-appointed. The hotel’s amenities were also well-maintained and added to an otherwise enjoyable stay. However, the biggest downside was the breakfast experience. I booked the stay through American Express Travel, which included complimentary breakfast. Unfortunately, we were informed upon arrival that the hotel restaurant had been fully reserved for a private event for the entire duration of our stay. As a result, dining in the restaurant was not an option. Instead, the only alternative offered was in-room dining. This was disappointing—not only because we prefer starting the day in a restaurant setting, but also because in-room dining came with an additional 24% service charge plus a delivery fee. Being effectively limited to eating breakfast in the room, with added costs, diminished what was supposed to be a perk of the booking. While I understand that hotels host private events and conferences, it’s difficult to justify a situation where regular guests are completely excluded from a core amenity—especially one that was included as part of the reservation. In summary, the stay itself was enjoyable thanks to the staff, cleanliness, and overall atmosphere, but the handling of the breakfast situation fell short and impacted the overall experience."

"Wow! I can’t thank the team enough. Every single person we encountered was so kind and helpful. We were celebrating our anniversary and little did I know, our engagement. The team made it so special for us. Thank you to Nick Y, Farhan, Angela, Tai, Alex, Chef Andrew, and every person I didn’t get their name."

"Mario was very helpful with my luggage"

"I do think Hotel Van Zandt is a very nice hotel in a lively area of Austin, but we did have a disappointing experience. Through American Express, we were guaranteed complimentary breakfast for two each morning, but were told after arrival that the restaurant had been booked by a visiting conference. The manager argued that we could have eaten from limited options in the little coffee shop or ordered room service. We had done both and found the choices very disappointing, so the next day left the hotel for breakfast a 15 minute walk away. I can understand a hotel catering to a business group but cannot understand how a hotel can choose to inconvenience prepaid guests in the process without warning. The restaurant where we assumed we would take breakfast was off limits to regular guests. We will choose larger hotels in the future."