"Highly recommended by others, but unfortunately our stay did not live up to the hype. The location is excellent and the property was clean, and we appreciated the helpful package storage service. However, only one elevator worked, the parking gate repeatedly failed to read our room key, and the entrance to our room opened directly into the shower and toilet — awkward if more than one person stays in the room. There was no fridge, ice required calling housekeeping, and the sink had very low water pressure. Overall, the positives didn’t outweigh the inconveniences, and we did not feel the stay was worth the price."

"Lovely classy hotel with great amenities. Roof top swimming pool and bar was a bonus! We held a 2 day event and the staff were attentive and went beyond for us and our attendees! The bar staff were friendly and so knowledgeable. For me KD at reception stood out as although we were early for check in sorted us out and upgraded us. Not to mention he solved a refund issue with vouchers and that was really thoughtful of him and convenient for us. Here is a pick of him so see him for all your stay needs! He is the man!"

"I had a fantastic one-night stay at this hotel and I chose it because I was attending a concert at the Moody Center. Something very unique about this hotel is that all the rooms have a vinyl record player. Music is one of the "themes" of the hotel and there's even music that plays in the elevators. In addition, they have a rooftop pool and bar, a restaurant in the lobby, and some really cool art. Something to keep in mind is this hotel is right next door AC Hotel. Both are Marriott hotels, but it seems that some people went to the wrong entrance for Otis and vice versa. To the managers of Otis, I would like to compliment an employee by the name of "Key" at the front desk for her exceptional service during check-in and check-out! Her customer service skills were so good that I could not tell that she was a new employee at the hotel. Employees like this truly enhance the experience for customers at any hotel. Thank you, Key!"

"Completely inept management charged a prepaid business expense to my card and the charges have been pending for weeks. Not a single competent person works at the front desk to resolve this issue or return my calls. Book elsewhere Completely unreal that this scam is in operation in 2025."

"Great boutique hotel experience. Fantastic location relative to the Capitol. The customer service is great, restaurant and bar are very good (the food and beverageoptions are fabulous), and the rooms are very nice! Parking is easy (valet and self park offered)."