"We stayed two nights as part of a greater USA and Mexico trip. Hotel itself was nice, although a little dated in parts. Room was a good size and drinks and biscuits in the lobby was a nice touch. We had booked through a travel agent, and our room rate had been pre paid. Upon check out we were charged again for the nightly rate (charged twice). I understand that mistakes can be made, however what disappointed me the most was that the reception staff made no attempt to listen, assist or work with me to sort it out, despite me showing evidence that I had paid in full. It took me one hour to sort this out with the reception desk - but they really didn't want to know and were completely dismissive. I did end up getting a refund from the hotel as they eventually recognised their error, however it was a disappointing end to our stay."

"My fiancée and I planned our entire trip around having Valentine’s Day brunch here. We literally booked a hotel nearby just to be close to the restaurant. To find out you are cancelling reservations for a full hotel buyout is beyond frustrating. You clearly prioritize private events over your actual guests on one of the biggest days of the year. Offering two glasses of champagne for a future visit is honestly a joke considering the time and money we spent planning this travel. Thanks for ruining our plans."

"The Mansion in Dallas is a nice enough venue, but the rooms and décor feel dated and very much from prior years. For the price point, we expected a more refreshed and luxurious experience. The Christmas Eve dinner was especially disappointing. Several courses were poorly executed and felt haphazard, lacking the quality and care you would expect from a property with this reputation. Overall, the meal was not worth the cost. Between the outdated rooms and the underwhelming dining experience, we did not feel the stay justified the expense. Unfortunately, this is not a place we are likely to return to."

"What an amazing trip unique site seeing a lot of good people surrounded me at this place. It was super amazing and highly recommended to others."

"The Mansion Bat is fun when the Hunter Sullivan Band with Brady Mosher is there ! ! The guitar player is bad ass and he’s cute too . Seating is limited . General cover is $20 pp."