"Overall, our stay was very nice. The staff were incredibly attentive and helpful to everyone. Room service was excellent and timely. Hotel restaurants were very good and there are plenty of other options nearby."

"Valet service and check- in experience was exceptional. The location is great but if you are not used to navigating downtown Dallas it can be a little confusing with the construction (obviously not the hotels fault). The sky view suite was top tier!"

"The Thompson Hotel is quite honestly one of the worst 5-star hotels I've stayed at in 27 years of extensive global business travel. It's not the issue that the rooms are expensive, we regularly I'm more than happy to pay a premium price for a premium experience, so having stayed in their most expensive Suite and not being able to sleep at all because there is an elevator mechanical room right next door to the premier Suite is a disgrace. When we called down to the lobby to speak to guest services, they said, oh really, no one's ever complained about that before. I really can't understand how no one has ever complained when there is a constant mechanical clunking noise every time the elevator is used. Breakfast is frankly some of the worst meals I have had at a five-star hotel and honestly Denny's serves better food and that says something. We then unfortunately were told that the only place we could dine for dinner was the same restaurant, and we were served rotten mussels (and I am a renowned Chef so I know a bad mussel!!!). We're not ones to complain and honestly this is one of the first reviews I've ever left on Tripadvisor. But when we did raise the significant issues with the guest services manager, we were told that they would take the mussels off the bill. Nearly $2,000 later for a one-night stay, I honestly cannot warn people enough not to stay at the Thompson Dallas"

"Location, views, gym and spa. Amazing. Front entrance was WOW. Little daisy food was solid. Short walk to aquarium 7 min drive to American Airlines. 711 right across the street."

"Excellent hotel for couples. We did a mini staycation. Pool had a DJ on Saturday and fun vibe. Little Daisy is a great spot for breakfast. We enjoyed dinner at Kessaku and a nightcap at Catbird. Rooms are nice, we stayed in a corner King. One watch out is the outside noise level despite us being on the 19th floor. Not sure if that was because we had a corner room with floor to ceiling windows."