"I stayed at The Thompson by Hyatt from May 27–30 and was somewhat disappointed by the overall experience. While the hotel’s modern aesthetic is appealing online, the property felt noticeably more worn in person. The room and bathroom showed visible signs of wear and maintenance issues that didn’t align with the luxury image or price point. Additionally, a late-night room service chicken wrap arrived still frozen in the middle, which was unexpected for a hotel of this caliber. The design and atmosphere have potential, but the overall upkeep and quality control need improvement. Overall, I’d rate my stay a 5.5/10."

"My husband and I stayed one night to celebrate his graduate from his doctoral program. It is an absolutely beautiful hotel. They welcomed me as a globalist, and we were upgraded to a suite due to my globalist status. The Suite was beautiful. We enjoyed our one night very much!"

"Great lobby, very fancy looking entrance and all. However rooms show sign of wear and tear. Maintenance had to come to close the shades, the mechanism was so jammed, that I left the night shade closed for my entire stay. Also surprised that none of the hotels in Dallas seem to master to keep street noise out of their rooms. No exception here. My room was very noisy, leading to poor sleep. The walls are not well insulated either, I could hear the TV in the room next door and the patron’s conversations on her cell phone. Particularly annoying at 3am in the morning. The bathroom and room look very stylish, bed was very comfy. Service was outstanding, and room was clean and serviced every day. The restaurant for breakfast is cute and cozy, but who has time during the week as a business traveler for a sit down breakfast?? My breakfast experience was very disappointing, and I highly recommend the coffee shop around the corner of same building."

"My stay at the Thompson Dallas was a mixed experience. There are definitely some things this hotel does very well, but there were also several frustrating issues that impacted the stay. The room itself was very attractive — I would describe the design as “modern cowboy chic.” We had a corner room with expansive views of downtown Dallas, which was one of the highlights of the stay. The hotel also has some beautiful touches throughout the property, including impressive David Yarrow photography displayed in the lobby. There is also a Lucchese store in the lobby, and hotel guests receive 15% off purchases, which is a nice perk. The bath products by D.S. & Durga were a nice upscale touch, and we enjoyed dinner at Little Daisy — the food was very good. Unfortunately, there were several operational and design issues during our stay. At check-in, two of the hotel’s three elevators were out of service for more than six hours, which created long waits and made arrival frustrating. The room itself also felt oddly under-furnished for its size. There was only a single chair for seating. In a room at this price point and size, I would have expected at least a small table with two chairs or perhaps a couch. The shower setup was another issue. The overhead shower would not work, and when I called downstairs for assistance, the staff did not seem to know how to operate it either. The television placement was also awkward — the configuration required me to lie on my side in bed just to comfortably watch TV. One concerning issue involved safety in the lobby. My wife was wearing flip-flops and badly jammed her pinkie toe against the sharp metal edge of a chair in the lobby area. Her toe started to bleed. The hotel may want to consider adding padding or redesigning those edges to help prevent injuries. Guests should also be aware that this is a true downtown Dallas hotel, and noise can definitely poolbe an issue. If you are looking for a quiet or relaxing atmosphere, this may not be the best choice. Overall, the Thompson Dallas has style, excellent views, strong food, and some luxury touches that stand out. However, the operational issues, room layout decisions, and noise level made the experience feel inconsistent with the level of luxury the hotel aims to provide."

"Terrible experience service wise from start to finish. Gave holiday inn service and a premium price, I had been looking forward to this stay. Room was nice but not worth the hassle, won’t be back."