"Location was perfect to the American Airlines Arena, lounges, and museum. The ambience of the hotel represented luxury. All the staff were helpful and friendly. The rooms are big. I can’t wait to visit when the pool opens because some residents stated that they have DJs at the pool."

"i stay in the corner suit, view is beautiful, space is roomy. i don't hear any noise from other room but the light train. i heard the ding ding ding sounds all night long. food look good and taste good. all staffs is amazing. Especially is the front desk worker. somehow my reservation is mess up but they are very helpful to help me fix it. thank you very much"

"We recently stayed at The Thompson in Dallas on Valentine’s Day with friends and, unfortunately, the experience did not match the luxury standards advertised. We have globalists status and are committed to Hyatt, but this stay fell short by a mile. Despite the premium price, we felt that the service and attention to detail fell short. We were not allowed to sit at two bars bc they were by reservation only which is odd for a bar. We were not allowed to take a drink from a bar with no seating to another bar and had to stand outside the bar to drink it before we could go in. For a hotel like thi, I expected to feel valued and well-cared-for, but that wasn’t the case during our stay. I hope the management takes steps to ensure that future guests receive the level of service that a luxury hotel should provide. I have emailed and spoke to several Hyatt and Thompson employees without a satisfactory resolution."

"My fiancee and I enjoyed our second couples massage at the Thompson Spa, specifically requesting Geanina DePass and Ami Southard from our first visit. Geanina happens to be a licensed medical massage therapist and provided me with the first relief I have received from my old back injury across many doctors, physical therapy, injections, etc. I will no longer visit any other masseuse than Geanina after our experiences, she is simply the best."

"A beautiful hotel with a lovely lobby and great service. Rooms are beautiful and food was excellent. Thanks to Carlos and the little Daisy restaurant for all his recommendations. Sweet ROOMS have great views."