"This hotel is in the heart of downtown Houston and is convenient walking distance to Daikon Park. Rooms are in good condition and our suite was roomy with a separate bedroom and bathroom (with separate shower and bath). Two items to be aware of in current timeframe. 1) the entrance to the hotel has construction on the road in front of the hotel, with the result of the valet parking being down the street. There is essentially no self parking so the valet is required. Car retrieval takes about 30 minutes (valet personnel are friendly, but understaffed), as well as the walk each time. 2. There are renovations underway inside the hotel making certain amenities harder to use (for example, the gym is only accessible by stairs from above or below its floor and the hallways have construction personnel working during business hours). There is a nice concierge lounge that has been relocated to the second floor which provides breakfast in the mornings and snacks throughout the day. Personnel there are quite friendly and accommodating. The restaurant in the main lobby serves meals throughout the day and we can recommend their breakfast to travelers. There is currently no pool on site, but we understand one will be constructed with the renovations that are underway."

"The restaurant/bar is phenomenal. Dawn and Jeff were our bartenders and our experience was the best we had in Houston. 5 stars can’t recommend enough. Even if you don’t stay there go there."

"We recently stayed at JW Marriott Houston while attending my niece’s ballet event, and we had a wonderful experience. The highlight of our stay was Ana, a Filipina J1 staff member, who went above and beyond to make us feel welcomed. My sister were looking for a Filipino food and she provided great recommendations and kindly walked us to Finn Hall across the street from the hotel. We also encountered Ana again at Griffin, where she ensured our dining experience was excellent and made sure we had everything we needed. During checkout, she assisted us once more at the buffet area. Her professionalism, kindness, and attentiveness truly stood out. Additionally, the entire team was friendly and welcoming, including the chef at the omelette station, who was fantastic. Thank you to Ana and the JW Marriott team for making our stay memorable. See you soon—maybe in San Antonio! Give us a call!"

"So we just went for a little vacation with my family because of the freeze watch. Ana is so attentive and very kind. She makes sure that we are comfortable and we got everything we need. She even took care of our baby so I can eat my food. And of course Bruno for assisting us with no hesitation. We’ll be back for sure guys! You are the best!"

"The front desk and bellman were very helpful and friendly, otherwise this place needs a lot of improvements. Two nights in a row I had to remind them to clean the room, don’t expect an upgrade if you are a bonvoy or Amex platinum member which is usually given especially when the hotel is almost empty as it was during my stay. I have never stayed in such a JW. Marriot with poor attention to room details"