"Stayed here for one night with my family and it was great. The front desk and valet provided great service. The rooms were clean. The hotel is centrally located and the gym was nice. Definitely will stay again if in the Norfolk area."

"What a huge disaster! This was by far the WORST experience from a customer service standpoint in a hotel that I have had! This is yet another bad experience with Marriott which makes me never want to stay at one again. TLDR: don’t assume you’ll have a room reserved for you, even if you book in advance. I booked three rooms a week in advance at Glass Light for a work trip to Norfolk. The rooms were booked directly through Marriott’s website. I received an email confirmation upon booking, and I received multiple emails during the week saying that they were looking forward to seeing me for my upcoming trip. When we arrived to check in around 5pm, they told us that they were oversold and that they had no rooms for us. They couldn’t have even been bothered to email/call/text us prior to arriving to tell us this! The front desk told us that this happens all of the time and that there is no guarantee to get a room even with a confirmed booking. What!?!? After complaining that this was unacceptable, they finally offered to book us at another Marriott hotel nearby and said we’d get a free night for the inconvenience. We appreciated the gesture and accepted their offer. What we didn’t realize though was that the other Marriott location was significantly more expensive than Glass Light, and was a much older/dated hotel. When we arrived at the other Marriott property, they initially couldn’t find the reservation and it took us a while to get checked in. They also told us at check in that the reservation was only for one night (the free night) and that for the additional nights of our stay, we would need to book new rooms online on their website and move to a different room after the 1st night. This meant packing up our bags and checking out at 11am, and then having to wait until 4pm to check in to the new rooms. We asked for a manager to see if they could just extend the reservation so we could stay in our same rooms, and they refused. The next morning we tried again to see if we could just pay for the additional nights and not have to move rooms. The person on duty let us extend one of the rooms, but then when we came back a few minutes later to deal with the other rooms, the shift had changed. The new person at the front desk said we had to book online and get new rooms. The one room that they let us extend was significantly cheaper than the online rate we had to pay for the new rooms. They wouldn’t price match or even explain why there was a difference in cost, despite the rooms being the same type. Overall while we appreciated the free night, this was a HUGE headache during a work trip when we didn’t have time to be dealing with the problems and annoyances involved. We usually stay at Hyatt and Hilton hotels, and this experience as well as a prior horrible experience a few years ago with another Marriott is making us think that we should completely boycott Marriott. They do not care about their customers and it is very apparent. We have stayed in MANY Hyatt and Hilton hotels and have never had anywhere near this number of problems before."

"Great location for rolling luggage down to the harbor for a cruise ship. Very nice hotel. Clean, quiet rooms. Very friendly staff. If you’re looking for a room within walking distance to the cruise ships, this is it."

"This hotel is in the heart of Downtown, convenient to everything. The decor is unique and the rooms were spacious and comfortable. We met the general manager Walter, he was very friendly, great personality and customer focused. This will be my go to hotel for future visits to Norfolk"

"As a night shift nurse who commutes two hours every week to the hospital, finding a reliable and restful place to stay is crucial. I have stayed at practically every Marriott property downtown, in the Norfolk/VA Beach area, and Chesapeake, and the Glass Light Hotel is by far the absolute best. The service and the personality of the staff are incredibly welcoming. After working a long night shift, I asked to check in a little early, and they accommodated me without any hassle at all—which is a huge relief when you're exhausted. They also honored my request to be in a quiet area away from the elevators so I could actually get some uninterrupted sleep during the day. The room itself was spacious and spotlessly clean, and the food was fantastic. I absolutely love this place. My only wish is that they had more availability for my future weekend reservations! I really want to make this my permanent go-to spot, but unfortunately, I've had to make arrangements elsewhere when they are fully booked or the negotiated rate is not available. I highly recommend this hotel to anyone looking for a top-tier, accommodating stay in Norfolk!"