"I arrived with a fully paid, confirmed reservation, but management informed me that my reservation was on a first-come, first-served basis even though I had a fully paid reservation for over $1,500. They overbooked the property and gave my room away. They refused to walk me to a sister property, leaving me and my family stranded at 1:00 am to find alternate lodging at the last minute. Instead of the two queen beds I purchased, they offered a single king bed instead. A slap on the face. Disappointing breach of contract and terrible customer service."

"Wow, we stay at Kimpton through the US and was somewhat surprised at the lack of Kimpton standards. Where do I start. Coffee in the am is rather underwhelming. No decaf or skim or oat milk. Very small lobby area that can be redesigned to better use the space. Pretty uncomfortable furniture: the rooms seem from the 80s which need updating. The wine at 5:00 pm was ok, but the food was mediocre. The lobby is loud and not very nice to hang out. Just disappointed."

"Terrible experience at this so-called "luxury" hotel! Our family was given a room with one king bed and a pull-out sofa, which was not going to work for us. The mattress in the pull-out was AWFUL. We had requested a room with two queen beds in our reservation. After waiting an hour, they finally switched us to a room that had two DOUBLE beds, not queens (this was very obvious). I ended up in a ridiculous argument with one of the desk clerks, who insisted that the beds were in fact queen size. I told her she was wrong, but she was very rude and dismissive. To their credit, the manager (after another lengthy wait) finally stepped up and moved us to an appropriate room. This ordeal was aggravating and robbed us of some valuable time in Seattle. When we checked in, one of the two elevators was out of service. On the morning we checked out, BOTH elevators were down! I had to walk up and down 8 flights of stairs multiple times. Completely unacceptable to have no working elevator in a hotel that has 11 floors. Choose another hotel!!!"

"This Kimpton is right downtown within walking distance to Pike Market! Delicious Freya breakfast a few blocks away! The hotel is clean with great views is the city! The staff is happy and friendly!"

"The rooms are dirty and found black mold around the shower head, fridge didn't work and was treated like I was being paid for staying there. I made the mistake of booking this place for my family and parents and was horrified by the condition. Please don't stay here, it will ruin your time in Seattle like it did mine."