"Had a King Premier with a fireplace and we were so impressed with the room quality. Lots of lighting with dimmer switches, bed was comfy and pillows excellent. Shower was phenomenal. Hotel staff and concierge are top notch. Only negative was did hear some sound from either the room next to us or above us. Lobby was beautiful with several table games available. Location - perfect and walkable to everything. Overall an excellent experience!"

"Perfect place to end the day after a long day of cross country skiing, skiing or just enjoying the outdoors. Rooms are decorated perfect for the location high end country. Fire places heat up the rooms giving it a cozy , romantic atmosphere. The Nespresso machine was top notch! I’ve already ordered one to replace my current nespresso machine. The house keeper came by right after we checked in. Asking if we needed anything and gave us chocolates! I wish I remembered her name. Small gestures go a long way! The front desk was great! As well as the bellman. Thank you for top notch hospitality! Also the location is within walking distance to everywhere."

"We stayed of 4 nights at jotel . Room no 310/311 . Hotel lobby was great . Front desk executive Dani was very efficient and helpful and guided us well Bistro Is also very lively but needs more menu options for vegetarian food items which was grossly missing. The hotel is very conveniently located"

"Amazing experience at the Cloudveil. From the moment we checked in we experienced such great hospitality. The hotel is in such a great location that makes getting around town very easy."

"There is no customer service in this hotel. We had a hard time finding check in location, the valet and bellman were not available when I found where to go, other people yelling at each other out front because they didn’t know where to park. The valet, Alan, no name tag just standing on the sidewalk asked if I was checking in as I was unloading onto the luggage cart. He never greeted me and didn’t help me unload? He was rude when I asked him if he was working. The restaurant was unbelievably slow considering it was almost empty. They refilled coffee with cold coffee. The management here needs to be replaced. They have plenty of people but no one is paying attention to the customer. Don’t stay here"