"This is a comfortable and clean hotel, at a good location, with excellent service. I am glad we chose this for our stay in Da Nang. What was good: - The location is central for Da Nang. Short walk or Grab ride to most places of interest. - Rooms and the rest of the hotel were spotless. - It has a party-vibe, but not too much - so it is suitable for all kinds of travellers. Lot's of families staying here with small kids too. - The view from the roof-top bar & pool is amazing - Noise level not too bad. Other reviewers have complained about noise. We had no major issues (staying on 20th floor though). There was a small amount of noise from the street (at night) and from the beach (in the day only). Also a tiny amount of noise from the corridors. It was not a bother at all. I slept like a baby. - Breakfast buffet is vast, with plenty of vegetarian options (vegetable Sushi, Indian dishes, and much more). - Service has been excellent What could be improved: - Nothing as such. It was a comfortable stay. Some points to note: - If you are looking for a hotel on the beach, then this one may disappoint a little. It is close to the beach, with a sea view. But there is a large road and a beach club to cross before you reach the sand. - The sea view rooms are great - but it gets too hot to sit on the Balcony in direct sunlight. The city view is also a good option - Danang looks beautiful by night. Overall we had a good time, and would highly recommend this hotel."

"It was a delight staying at this beautiful hotel overlooking the Danang coastline. We enjoyed the rooftop bar/restaurant and pool. Happy hour from the 26th floor is perfect. Breakfast was extensive and delicious. Thank you to Elsie and the lovely staff who looked after us. Also thank you to Henry at the concierge desk for making sure we had the right address for Grab. Loved our stay."

"We had the pleasure of staying at voco Ma Belle Da Nang for 10 nights, from 17th July to 26th July, and it was honestly one of the best hotel experiences we've ever had. The first thing that stood out was how genuinely friendly and helpful every member of staff was, including the reception team, housekeeping and breakfast people. The reception area was also a lovely place to relax, especially with the complimentary iced tea drinks available each day, which were a really thoughtful touch and always refreshing after coming back from the heat outside. Breakfast was one of the highlights of our stay. There was an excellent variety of food every morning with plenty of choice for everyone, but what really made it stand out were the freshly made iced drinks that you can order. They were absolutely delicious and something we looked forward to every day. The facilities throughout the hotel were fantastic. The infinity pool was absolutely breathtaking, with incredible panoramic views overlooking both My Khe Beach and the Da Nang skyline. Watching the sunset from the pool area is something we'll never forget. The gym was also good and had everything needed for a good workout. We also loved the little extras the hotel offered. Having evening film screenings was a really nice idea, and the modern children's playroom on the ground floor was brilliant for families travelling with younger children. The rooms themselves were outstanding. They were modern, spacious, and clean every single day. The bed was incredibly comfortable and always felt fresh, making it easy to get a great night's sleep after a busy day exploring Da Nang. The balcony views were simply extraordinary and one of our favourite parts of the room, especially in the mornings and evenings. The bathroom was also good as it was incredibly spacious, the rainfall shower felt like a luxury spa experience, and the privacy curtains surrounding the bathroom were a clever and stylish feature. Considering everything the hotel offers, I genuinely think it provides excellent value for money. The quality of the rooms, facilities, location, and service all exceeded our expectations, and I would comfortably say this is one of the best hotels in Da Nang. If I had to suggest a couple of small improvements, they would mainly relate to the food and drink outlets rather than the hotel itself. The cafe called Coco or something on the ground floor could be improved, as the drinks felt quite expensive for what they were. We tried several of the milk teas, but unfortunately they tasted a little bland, and the ice creams also didn't quite have the flavour or quality we were expecting. Similarly, while the rooftop Sky Bar has amazing views and a lovely atmosphere, we felt the food could be better considering the prices charged. Overall, our stay at voco Ma Belle Da Nang was phenomental. The exceptional staff, beautiful rooms, outstanding breakfast, spectacular infinity pool, and excellent facilities made it an unforgettable experience. We wouldn't hesitate to stay here again if we return to Da Nang, and we will definitely be recommending this hotel to our friends and family. Thank you to everyone at voco Ma Belle Da Nang for making our 10-night stay so memorable!"

"We stayed from 23-26 July 2026. Hotel property is new, location is good. Breakfast offers a good spread including vegetarian options . What stood out, apart from a good hotel property in a central location, is the staff. Here I encountered 2 staff - one was Mary at the buffet breakfast . We spoke and she recommended the Con Market, where lots of locals frequent . Mary came to greet me the following morning and the 3rd morning , asking if I went to the recommended places . The other staff was Lindt, he was on night concierge duty on 25th July . He was most efficient and helpful in recommending and getting my fam a roof top bar place on 26th July night where we could watch the Dragon show clearly . He also followed up with me to check that I could find the place . Wonderful staff !"

"Please avoid this hotel, especially if you do not want to ruin your holiday. We stayed at voco Ma Belle Danang by IHG for 3 nights and had booked a Deluxe Ocean Room. The overall stay experience was extremely disappointing. Upon check-in, we requested a room change because the floor had multiple visible stains, the bed sheet had obvious stains, and there was fruit residue on the floor. After being moved to a second room, we still encountered similar cleanliness issues. We were being arranged to the third room, but we did not have time to inspect it in detail as we already had scheduled plans. However, when we returned to the room that evening, we found that the room condition was also poor. In the third room, there was a significant amount of hair and dust on the floor, the bedside cabinet drawers were covered in dust, the curtains had visible mould, the shower area in the bathroom had obvious mould and yellow stains, the shower head was mouldy and visibly damaged, and there was also an unpleasant smell coming from the bathroom drain. After we reported these issues to the hotel, the hotel did not arrange another room change and only scheduled housekeeping to clean the room the following day. The next day, after their cleansing attempt and we returned to the hotel room in the evening, the bathroom condition had still not improved, the shower head was still damaged, and there were many black lint-like particles on the duvet cover which caused skin itchiness and further discomfort. The repeated cleaning attempts were ineffective and did not resolve the underlying hygiene and maintenance problems. We reported the issue to the front desk again, but were told that no further cleaning could be arranged at night and that no room change was available. After enduring two nights in an unclean and poorly maintained room, we strongly requested another room change at the front desk on the third morning, but the duty manager refused our request. We then requested an early check-out with a refund, which was also refused. The hotel only stated that housekeeping would be sent to clean the room again. Because the hotel repeatedly arranged housekeeping to enter the room, we were forced to leave the room for several times, which meant we could not properly rest in the room, and our original itinerary was seriously disrupted. What made the situation worse was that, after housekeeping left on the third day, the entire room was filled with a strong and pungent bleach smell. It caused us headaches and nausea. Even though we opened the windows for ventilation, the smell lasted for entire night and seriously affected the quality of our stay. The hotel’s follow-up handling was also very passive and unsatisfactory. Despite the photographic evidence and the actual issues we experienced, the hotel did not properly address the matter. At the beginning, the attitude also felt dismissive. After we escalated the complaint to IHG Customer Care, the response from the hotel management was also very disappointing. They repeatedly relied on internal records and statements that cleaning had been done, attempted to downplay the issue, and claimed compensation was provided that was far from the truth. When we asked the hotel to provide relevant documents or evidence, the hotel was unable to provide clear supporting proof and simply repeated the same explanations. This gave us the impression that the hotel lacked accountability and genuine service recovery. In addition, the staff at the rooftop bar were also unfriendly, which made the overall experience even more disappointing. For an IHG-branded hotel, a property marketed as five-star, the cleanliness, maintenance, service attitude, and complaint handling were far below expectations. I do not consider this stay to have met five-star standards, and I would not recommend staying here. 請避開這間飯店，尤其如果你不想讓度假的心情被影響。 我們於 voco Ma Belle Danang by IHG 入住3個晚上，預訂的是 Deluxe Ocean Room，整體住宿體驗非常失望。 我們一入住時，就因為房間地板有大片污漬、床單有明顯污漬，以及地板上有水果殘渣而要求換房。換到第二間房後，仍然遇到類似的清潔問題。進入第三間房間時，因為我們已有既定行程，當下沒有時間詳細檢查，但晚上回到房間後，才發現房間狀況同樣不佳。 第三間房間不僅地上有許多毛髮與灰塵，床頭櫃抽屜內也佈滿灰塵，窗簾有明顯發霉，浴室淋浴區域有明顯發霉與泛黃污漬，蓮蓬頭發霉及明顯破損的情況，浴室排水孔也有異味。我們向飯店反映後，飯店並沒有再幫我們換房，只在隔天安排清潔人員進房清潔。 然而，隔天傍晚我們回到飯店後，發現浴室情況仍然沒改善，蓮蓬頭也一樣損壞，而且被套上發現許多黑色毛絮，導致我們皮膚痕癢，讓住宿感受更加不適。我們再次向櫃檯反映，但櫃檯表示晚上無法再清潔，也無法提供換房。 由於已經忍受了兩晚不乾淨且維護不佳的住宿環境，我們在第三天早上再次向櫃檯強烈要求換房，飯店值班經理拒絕了我們的要求。我們於是要求提早退房並退款，但也被拒絕，飯店只表示會再派清潔人員進房清潔。因為飯店多次安排清潔人員進房，我們被迫一再離開自己的房間，既無法好好在房內休息，原本的行程也被嚴重打亂。 更糟糕的是，第三天清潔人員離開後，整個房間充滿刺鼻的漂白水味，讓我們感到頭痛與噁心，縱然已打開窗戶讓空氣流通，味道還是持續整晚，嚴重影響住宿品質。 飯店後續處理也非常不積極。面對我們提出的照片證據與實際住宿問題，飯店並沒有正面處理，一開始甚至讓人感覺態度敷衍。後續我們向 IHG 客服投訴後，飯店主管的回覆也非常令人失望，只是不斷以內部紀錄和已經清潔作為說明，試圖淡化問題，並提出與我們實際經驗不符的補償說法。當我們要求飯店提供相關文件或證據時，飯店也未能提出佐證，只是反覆以相同說法回應，讓人感覺缺乏責任感與服務誠意。 另外，頂樓酒吧的人員態度也不友善，讓整體體驗更加失望。 以 IHG 品牌和五星級飯店的標準來說，這裡的清潔、維護、服務態度和客訴處理都遠低於期待。我不認為這次的住宿體驗符合五星級標準，也不會推薦入住。"