"We’ve stayed in hotels all over the world and this was, without question, the best hotel experience we’ve ever had. From the moment we walked in all the staff took such good care of us. The rooms were first rate - beautifully decorated, incredibly clean, comfortable and quiet. The quality of the buffet breakfast was exceptional and, again, the service from the staff fantastic. We had drinks in the bar on two occasions. The staff who served us were so warm and friendly, and the way the bartender made the drinks was exactly how we like them. Thank you to everyone who made our stay so memorable."

"Stayed for 2 nights with my family of 4. We had 2 rooms and they were both clean and well-maintained. The location is very convenient and close to many restaurants and Hoam Kiem lake. The breakfast was high-quality. I want to personally acknowledge the service of Mr. Quan in the breakfast restaurant. I was eating breakfast and somehow my wallet must have fallen out of my pocket. After returning to my room, Mr. Quan called me to advise it had been found. All cash and cards were untouched. I would have had a lot of hassle if he had not called. I really appreciated his honesty and proactive actions. I would definitely stay here again."

"This is a very good hotel and very well located near to many attractions such as the Opera House. Classy public areas. Good gym and pool / spa. Good breakfast selection served in a very nice room. Attentive staff. Well appointed, large bedroom. No complaints."

"A friend recommended this hotel, and it didn’t disappoint. Very attentive staff, nice room, and a restaurant that had really, really good food. The location was by some of the more high-end brand stores you see around the world, but location honestly didn’t matter, as we walked very little from the hotel and took Grabs, taxis or tours from our hotel. Hanoi is very busy and loud, and scooter/motorbike/car traffic is complete chaos, making walking anywhere a scary experience. So, the hotel met all our needs, with the concierge very helpful in securing a last-minute tour for us. Would definitely recommend!"

"Very good stay here - especially enjoyed the breakfasts and the staff were great in every regard. We were originally assigned a room with a window into the atrium and were pleased when we could change to a room with an outside window - worth noting that many of the rooms do look out into the atrium. Great location for walking round the lake and into the old town."