"We stayed at a Grand Luxury Room, in end July 2026 and the room exudes a refined sense and blend of colonial heritage and contemporary five‑star comfort, with spacious interiors, elevated service privileges. Sitting in the historic Heritage Wing, the interiors balance French colonial sensibility with Vietnamese touches: dark wood furniture, hardwood floors, neutral tones, and period details such as a teak ceiling fan, lacquer boxes with sweets, and blue‑and‑white porcelain accents. Superb! The Art Deco–style marble bathroom, featuring a walk‑in shower and a modern Japanese washle, together with a pull-out stylized mini-fridge cladded in orange with unique lighting was delightful. The welcome snacks, drinks, small gifts and fruits were interesting as it portrayed the seasons and flavor of the month and a sense of personalized care. Thoughtful along with a great turn down each evening! Our bed was lush, exceptionally comfortable, with a pillow menu available to tailor support and firmness. Soundproofing is strong, contributing to a quiet, restful atmosphere even in a central location in Hoan Kiem area. So over 2 mornings, we got a genuinely bicultural breakfast rather than a generic international buffet: French/European side: viennoiserie (croissants, pain au chocolat), artisan breads, smoked salmon, charcuterie, cheeses, eggs Benedict variants, ricotta pancakes, French toast. Nice! Vietnamese side: pho (beef, chicken, vegetarian), rice porridge, banh cuon, banh mi, fresh spring rolls, green papaya salad, grilled fish, fried rice, noodle soups, and even egg coffee and I tasted the Ban Be Be, a Halong bay delight with mantis shrimp. Love it! We started the day with a light, European-style pastry-and-coffee ritual and also a hearty, local bowl of pho and herbs—both executed at a high level. We enjoyed the flavorful smoked salmon and cheeses, along with a well-made eggs Benedict, pancakes, and French toast, fresh juices, smoothies, and a good coffee program which we especially like which is the Vietnamese coffee (black or with condensed milk), and a range of teas; i had earl grey of course!"

"We enjoyed our 5-night stay at Sofitel Legend Metropole Hanoi. We had previously celebrated New Year's Eve here about 8 years ago for dinner, and although we had never stayed as hotel guests, we loved the service and ambiance enough that we knew we wanted to stay here on our return to Hanoi. We originally booked a Premium Room in the Opera Wing through AMEX Travel, which included an upgrade at check-in if available. We were told upon arrival that we had been upgraded to a slightly larger room in the Historical Wing. While the room was certainly reflective of the hotel's historic character and beautiful interior design, in hindsight, I think I would have preferred to remain in the room type we originally booked. The Opera Wing room was advertised as bright with natural light, whereas our Historical Wing room faced inward and was quite dark. The bed was also very old and uneven, to the point that we were essentially sinking into the mattress.  Service throughout our stay was attentive, although we found it to be more professional than warm. Breakfast was good and included with our booking, although we were surprised that at a 5-star luxury property it was buffet-only, without a separate à la carte menu. We did enjoy a room service meal of western food for dinner on our final night, and that too was done very well. One of the highlights of our booking was the very generous welcome amenity, afternoon tea, and happy hour set that were included in our rate. There was so much food, and everything we tried was very good. We could easily have enjoyed these offerings every day, but there was so much delicious Vietnamese food to explore outside the hotel. The pool area was quite busy with a lot of families during our stay, so we ended up skipping a pool day. The hotel's location, however, is excellent and made it incredibly easy to explore Hanoi on foot. The overall atmosphere of the Metropole was exactly what we had hoped for. The historic character of the property is evident throughout, and there is something special about staying at a hotel with such a long history in the heart of Hanoi. Overall, we enjoyed our stay, although the room and bed were not quite what we had expected for a property at this level. I would still recommend the Metropole for its history, atmosphere, location, and generous food and beverage offerings, but on a future visit I would specifically request a room in the Opera Wing if the option of a brighter room is your preference."

"I have traveled a great deal and this I one of the nicest hotels I have seen, the staff is both over the top nice, and plentiful, the location is good, the three restaurants great."

"I have written reviews about this wonderful hotel before, but I thought I would do another one, here on trip advisor, just to let everyone know what an exceptional an perfect experience it is staying there. If the idea of “old world” luxury and service conjures up a pleasant and nostalgic feeling, an image of a hotel where you are truly made to feel like a valued guest, then this hotel will deliver that experience. In a world, globally, where the service industry often feels lacking, this place stands far out in front, among it’s peers. Of course the facilities, and beds, and rooms, and bathtubs with bathsalts, are all of the highest quality. The hotel’s deep history obviously brings a graceful elegance and level of class, and it is coupled with a consistent attention to service that simply isa the best. During this recent stay, I had the pleasure of having Daphne and Mikey attending to my butler service, and both of them were exceedingly professional, intelligent, and excellent to communicate with. And finally, Mr. Thanh, who’s role is behind the scenes, in the security department, noticed I was leaving for a 2 week motorcycle, the next day. He, who also is an avid motorcyclist, met me at 730am, not for any other reason, than to just see me off, and make sure all my bag were tied on properly etc. A friend seeing you off on your adventure. To repeat my main point, every material thing at the hotel is of the highest quality, but what sets it apart, from countless other luxury hotels, is the genuine, and sincier service. Top notch. (ands if you're luckily enough to have access to the Club Lounge, you will be treated to excellent live piano playing from 5-7 each evening. I work in the music industry, so I can vouch for this quality.) Thank you Metropole, You’re the best."