"The Sofitel Metropole is a grand beacon in the heart of Hanoi. The hotel has a rich history which we were privileged to witness during a tour of the war bunkers built underneath the hotel during the Vietnam War. In our travels we stayed many magnificent hotels, but the staff at the Sofitel Metropole really made a difference with set it apart from all the others. Steven our butler could not have been more accommodating, helpful and friendly. The warmth that the staff showed us managed to make the grand hotel feel almost intimate, like a home away from home. Buffet breakfast was wonderful, their signature pho live station every morning and fresh mangoes were our favourite! Bella and the live jazz band was the absolute highlight of our stay. Sofitel Metropole is one of many luxury hotels in the world, but the exceptional staff is what will make us choose it all over again."

"Our stay at the Sofitel Metropole Hanoi was nothing short of exceptional. The property itself is stunning — a perfect blend of historic charm and refined luxury — but what truly made our experience unforgettable was the incredible service. A very special thank you to Steven, whose attentiveness and impeccable attention to detail elevated our stay beyond expectations. Nothing was ever too much trouble, and he anticipated our needs with such professionalism and genuine care. His thoughtful touches and warm hospitality made us feel truly valued and incredibly well looked after throughout our visit. The dining, ambience, and overall experience were flawless. Highly recommended for anyone visiting Hanoi and looking for a truly luxurious and memorable experience."

"The Sofitel Legend Metropole Hanoi is one of those rare hotels where history is not merely decoration — it is the atmosphere itself. The Heritage Wing, the colonial architecture, the sense of a place that has witnessed a century of the world passing through: all of this is genuine and irreplaceable. In different circumstances, this would be a five-star review without hesitation. The circumstances, however, were these. Loud roadworks directly beneath my room began at 2 AM. Earplugs did not help. No prior warning had been given at check-in. A call to reception at 4 AM was met with a wait that felt very long before a room change was finally arranged. At 9:25 AM, a housekeeper entered without knocking and switched on the full lights — ending what little sleep remained. One of the more unpleasant nights of my travels. The original room had a persistent smell consistent with mold or a contaminated air conditioning unit — something other guests have also noted in reviews. The corridors featured dehumidifiers with red warning lights indicating they were full and unattended. Small details, but telling ones in a hotel of this price and reputation. Breakfast was a missed opportunity. Two cheese varieties and a baguette with the texture of styrofoam, no à la carte menu, inconsistent service — in a hotel billing itself as a French colonial landmark, this falls short. As a Platinum member, there was no welcome gesture upon arrival — not a note, not a small amenity. A basic courtesy that any mid-range property would extend automatically. The initial management response to my complaint was polite but thin: a USD 100 credit offered to a guest who had already announced his departure. This would have been a one-star review. Then Ms. My Nguyen, Duty Manager, stepped in. With genuine warmth, real effort, and no small amount of personal grace, she turned the situation entirely around — offering a complimentary night, an upgrade to a three-room suite in the Heritage Wing, and a personal invitation to tea. She is exactly the kind of person that makes a legendary hotel live up to its name. Five stars for the hotel it can be. One star for the night it delivered. Four stars feels honest — and hopeful."

"We spent 2 nights there, we were overall amazed by the level of hospitality. Location is prime, room is top cleaned. Accor loyalty is well awarded. Check-in is excellent especially, in the lounge. Front-office very reactive and helpfull. Personnel are kind and smiling, spoke a good English, I liked talking to the door guys when I went out to smoke.. Pool is nice and always personnel tried to bring water and some snack while at the pool. Breakfast is perfect with good choice of quality food. Lounge choice of food and drinks is good. We enjoyed the hotel historic tour, and were surprised to learn how the hotel contributed at major historic events and hosted many famous guests. The management are doing an excellent job, keeping high quality standards. Special thanks to Ms. Linh Chi for her kindness and for being careful aand listening to customer concerns. We hope to come to visit you again, with the next opportunity. Thank you"