"We had a great luxury experience at the hotel, which is having a very peaceful and calming vibe. Surrounding the hotel also is really beautiful as same their interior. Staff also really good and helpful as I wanted their support for decorating our suite for my wife's birthday. They arranged a cake by themselves and was really helpful for me to do the surprise. Special thanks to Ha, Trong and Andy as they arranged everything perfectly for my wife's birthday celebration. They've been really nice and helpful who are exactly the type of staff that any guests would love to meet. Overall we had a unforgettable and wonderful experience during our stay at Sapa Vietnam."

"The service was consistently good and everything felt well organized and comfortable. The staff were friendly, welcoming, always ready to help whenever needed. The location is also a big plus with beautiful surroundings and convenient access to nearby attractions. I especially want to thank Tien for her kind support and attentive service throughout my stay. She made the experience smoother and more enjoyable. Overall it’s a great place to stay and I would definitely consider coming back again in the near future"

"We very much enjoyed our stay in the hotel for two nights. We loved the atmosphere, the decors, the unique designs, the lobby, the pool area, the room, the staff. Everything was so special and enjoyably. We also really enjoyed the spa treatment 60 min with herbal bath and body massage by Mai and Thuy, two very professional massage therapists. This is the best hotell we have ever stayed at."

"The hotel receptionist, Tien, lacked professional knowledge and had an unprofessional attitude. She even got into a heated argument with a business partner right in the hotel lobby. Her inappropriate behavior greatly disappointed our entire group. We will never return to this hotel again. It's supposed to be a 5-star hotel, but the reception staff is worse than a guesthouse. We are very disappointed that we booked this hotel."