"We have stayed in this beautiful hotel in the past and thoroughly enjoyed it. Lovely position, food was good, a great experience. We went with friends who live in Cardiff and who stay at this hotel A LOT. They are approaching their Ruby wedding anniversary and I thought the perfect gift would be a Champagne afternoon tea at their favourite spot. I rang and spoke to a helpful receptionist. I won’t name her, that’s not fair. Order placed, everything explained well. When I received the confirmation email however I noticed the wording ‘Personalisation’. I hadn’t been offered this. I rang back, by luck (I thought) got the same person I had dealt with originally. She said no problem in adding the Personalisation message and in fact helped me word it better than I would have done. When the gift card arrived to me, no Personalisation message anywhere. I rang back, got someone else this time who apologised, said she’d see what she could do and ring me back. No one ever did. Too late now, I’ve sent the gift card with our Ruby Wedding card also by tracked postage. It was disappointing because it would have looked professional I thought. Everything else was fine, impressive speed of postage and tracked. I just write this to say if you want a personal message adding make sure you ask for it at the time of booking. Also a message to the Grove. If it wasn’t possible to sort out at least ring back and say. To just not bother was beneath a hotel of this calibre."

"It is the most wonderful hotel and is impossible to fault"

"This has been on my radar to visit for a while but needed to be for a special occasion. Took my wife for her birthday and it worked perfectly. This is not a cheap establishment but you get what you pay for and this was still excellent value. Stayed in the main building, a luxurious room with plenty of space for everything although a couple more coat hangers wouldn't go amiss! Greeted on arrival and offered the chance to have complimentary tea/coffee as our rooms weren't quite ready. The first of the touches that made this visit special was that we were not just given a key and directions but a staff member gave us a guided tour of the rooms showing us all the facilities. Dinner in the artisan restaurant on the first night where even a seemingly bog standard meal (burger and chips in my case) was made to seem like haute cuisine - easily the best burger I'd ever had. Breakfast was a similarly great experience - no buffet, everything ordered and served (with a wide variety of choice beyond the standard full breakfast) and brilliant service. After the dinner the night before and this breakfast, lunch was very much an optional extra. The highlight of the stay was dinner in the Fernery on the second evening. Brilliant service from all the staff and the chance to try out a load of foods we wouldn't normally see. As always on a taster menu, not everything was to both our liking but more than enough was and the chance to try a number of different wines added to the experience. All in all a fabulous experience."

"Everything was good ---- a fine wine tasting event and good food. The sommelier was informative and passionate about the wines --- she is a great promoter and clearly very happy to be doing what she enjoys best!! An event to look out for when further options arise."

"My partner took me to the Grove for a suprise birthday weekend away. From the moment we arrived it was breath taking, the attention to detail was second to none on so many levels. The warmest of welcomes apon arrival by reception and the hotel General Manager for both us and our 2 dogs as well. Travelling with Dogs can be a difficult and slighty worrying as only dog owners will know. Once checked in and shown to our beautiful room not only were my partner and I well cared for, our girls were spoilt too! In our room a small wecome pack for each dog with dog bed, blankets to cover the furniture, water / food bowls, TOYS and the very important home made snacks. We were even asked if our girls would like to join us for breakfast which, is unheard off in any hotel we have stayed at. It's this level of thought and detail that made our stay truly wonderfull. Every staff memeber was fantastic, nothing was too much trouble at all, everyone was friendly and had great local knowlage telling us about must see plases in the area. We had dinner in their fine dining resturaunt The Fernery and were blown away with the quality of the food and wines that were offered. When it came to checking out, normally you're handed a bill and asked how your stay was, not here! We were handed a little gift bag with local weather for the day, a note from the hotel General Manager thanking us for staying, water and Welsh cakes. Again it's the little touches that add up to a great experience. If you are looking for a special place to make memories with your dogs and loved ones look no further."